50 Books like Customer Relationship Management (CRM) for Medium and Small Enterprises

CRM at the Speed of Light

by Paul Greenberg • 2001

CRM is a business philosophy, not a technology project. The blueprint for making it real.

3.82

103

🤝 Customer Relationship Management 🎯 Customer-Centricity 🔄 Customer Retention 📊 Sales Force Automation 💌 Relationship Marketing

CRM at the Speed of Light 96%

CRM is a business philosophy, not a technology project. The blueprint for making it real.

by Paul Greenberg 2001

3.82

103 ratings

🤝 Customer Relationship Management 🎯 Customer-Centricity 🔄 Customer Retention 📊 Sales Force Automation 💌 Relationship Marketing

Customer Relationship Management

by 50Minutes • 2017

How to segment, personalize, and measure your way to lower churn and higher customer lifetime value.

3.50

🎯 Customer-Centricity 🛎️ Customer Experience 📊 Data-Driven Marketing 🔄 Customer Retention 📡 Multichannel Marketing

Customer Relationship Management Summary

Customer Relationship Management 96%

How to segment, personalize, and measure your way to lower churn and higher customer lifetime value.

by 50Minutes 2017

3.50

2 ratings

🎯 Customer-Centricity 🛎️ Customer Experience 📊 Data-Driven Marketing 🔄 Customer Retention 📡 Multichannel Marketing

The Seven Pillars of Customer Success

by Wayne McCulloch • 2021

Turn customer success into a growth engine. Seven pillars, from onboarding to advocacy.

4.16

245

🧭 Customer Success Management 🔄 Subscription Business 💻 B2B SaaS 📈 Scaling Operations 🔒 Retention Strategy

The Seven Pillars of Customer Success Summary

The Seven Pillars of Customer Success 95%

Turn customer success into a growth engine. Seven pillars, from onboarding to advocacy.

by Wayne McCulloch 2021

4.16

245 ratings

🧭 Customer Success Management 🔄 Subscription Business 💻 B2B SaaS 📈 Scaling Operations 🔒 Retention Strategy

Startup Cxo

by Matt Blumberg • 2021

Most SaaS revenue comes after the contract. A field guide for the CCO who owns it.

4.00

🖥️ Saas Scaling ⭐ Customer Success 🔄 Customer Lifecycle 🗺️ Journey Mapping 📈 Data-Driven Service

Startup Cxo 95%

Most SaaS revenue comes after the contract. A field guide for the CCO who owns it.

by Matt Blumberg 2021

4.00

68 ratings

🖥️ Saas Scaling ⭐ Customer Success 🔄 Customer Lifecycle 🗺️ Journey Mapping 📈 Data-Driven Service

The Amazon Management System

by Ram Charan • 2019

The practices, from hiring to metrics, that keep Amazon sprinting while other giants slow.

4.04

399

🎯 Customer Centricity 👥 Talent And Hiring 📊 Data Driven Management 💡 Innovation Processes ⚙️ Operational Excellence

The Amazon Management System 95%

The practices, from hiring to metrics, that keep Amazon sprinting while other giants slow.

by Ram Charan 2019

4.04

399 ratings

🎯 Customer Centricity 👥 Talent And Hiring 📊 Data Driven Management 💡 Innovation Processes ⚙️ Operational Excellence

Digital Hesitation

by Thomas Lah • 2022

B2B digital transformation fails on pricing, sales, and partnering. Fix them in that order.

4.23

🖥️ Digital Transformation 🔄 Subscription Models 🤝 Customer Success 💰 Pricing Strategy 📊 Data-Driven Sales

Digital Hesitation 95%

B2B digital transformation fails on pricing, sales, and partnering. Fix them in that order.

by Thomas Lah 2022

4.23

30 ratings

🖥️ Digital Transformation 🔄 Subscription Models 🤝 Customer Success 💰 Pricing Strategy 📊 Data-Driven Sales

The New Rules of Sales and Service

by David Meerman Scott • 2014

When buyers research you first, old playbooks break. The fix: stories, speed, and useful content.

3.87

143

🎯 Content Marketing 📱 Social Selling 📖 Brand Storytelling ⚡ Real-Time Marketing 📊 Data-Driven Sales

The New Rules of Sales and Service Summary

The New Rules of Sales and Service 95%

When buyers research you first, old playbooks break. The fix: stories, speed, and useful content.

by David Meerman Scott 2014

3.87

143 ratings

🎯 Content Marketing 📱 Social Selling 📖 Brand Storytelling ⚡ Real-Time Marketing 📊 Data-Driven Sales

The Customer Centricity Playbook

by Peter Fader • 2018

The average customer is a dangerous myth. Your real profits come from a tiny, identifiable fraction.

3.76

319

📊 Customer Analytics 💻 CRM Strategy 🔄 Retention Marketing 📈 Data-Driven Strategy 🎯 Customer Segmentation

The Customer Centricity Playbook Summary

The Customer Centricity Playbook 95%

The average customer is a dangerous myth. Your real profits come from a tiny, identifiable fraction.

by Peter Fader 2018

3.76

319 ratings

📊 Customer Analytics 💻 CRM Strategy 🔄 Retention Marketing 📈 Data-Driven Strategy 🎯 Customer Segmentation

The Sales Acceleration Formula

by Mark Roberge • 2015

Treat sales like engineering: hire on data, train with structure, coach by the numbers.

4.26

3k+

🏢 B2b Sales 📊 Sales Management 📈 Demand Generation 🔍 Data-Driven Hiring 📋 Metrics And Coaching

The Sales Acceleration Formula 94%

Treat sales like engineering: hire on data, train with structure, coach by the numbers.

by Mark Roberge 2015

4.26

3k+ ratings

🏢 B2b Sales 📊 Sales Management 📈 Demand Generation 🔍 Data-Driven Hiring 📋 Metrics And Coaching

The Digital Transformation Playbook

by David L. Rogers • 2016

Five outdated assumptions that derail digital transformation before any technology gets installed.

4.09

898

🖥️ Digital Strategy 🔄 Business Transformation 🏗️ Platform Economics 📊 Data Strategy 🔬 Lean Methodology

The Digital Transformation Playbook Summary

The Digital Transformation Playbook 94%

Five outdated assumptions that derail digital transformation before any technology gets installed.

by David L. Rogers 2016

4.09

898 ratings

🖥️ Digital Strategy 🔄 Business Transformation 🏗️ Platform Economics 📊 Data Strategy 🔬 Lean Methodology

Forget the Funnel

by Georgiana Laudi • 2023

Stop chasing leaky funnels. The customer insight method that turned revenue up 900% in two years.

4.14

159

📊 Saas Marketing 🧭 Customer Experience 🎯 Jobs-To-Be-Done 🗺️ Customer Journey 🏆 Customer Success

Forget the Funnel 94%

Stop chasing leaky funnels. The customer insight method that turned revenue up 900% in two years.

by Georgiana Laudi 2023

4.14

159 ratings

📊 Saas Marketing 🧭 Customer Experience 🎯 Jobs-To-Be-Done 🗺️ Customer Journey 🏆 Customer Success

Now, Build a Great Business! 7 Ways to Maximize Your Profits in Any Market

by Mark C. Thompson • 2010

Seven operational pillars that align your team, delight customers, and keep the profits coming.

3.88

118

🏪 Small Business Guides 🧭 Leadership Development 🧑‍💼 Hiring Frameworks 🤝 Customer Experience 📣 Marketing Strategy

Now, Build a Great Business! 7 Ways to Maximize Your Profits in Any Market Summary

Now, Build a Great Business! 7 Ways to Maximize Your Profits in Any Market 94%

Seven operational pillars that align your team, delight customers, and keep the profits coming.

by Mark C. Thompson 2010

3.88

118 ratings

🏪 Small Business Guides 🧭 Leadership Development 🧑‍💼 Hiring Frameworks 🤝 Customer Experience 📣 Marketing Strategy

Demand-Side Sales 101

by Bob Moesta • 2020

Stop selling features. The customer's desire to make progress is what actually closes deals.

4.30

538

📊 Sales Methodology 🔍 Customer Research 🔧 Jobs To Be Done 🧠 Buyer Psychology 🎨 Design Thinking

Demand-Side Sales 101 94%

Stop selling features. The customer's desire to make progress is what actually closes deals.

by Bob Moesta 2020

4.30

538 ratings

📊 Sales Methodology 🔍 Customer Research 🔧 Jobs To Be Done 🧠 Buyer Psychology 🎨 Design Thinking

Customer Success

by Nick Mehta • 2016

In subscriptions, the first sale is the smallest part. The real money requires a retention system.

4.00

1k+

📉 Customer Retention 🔄 Subscription Economy 📈 Product-Led Growth 🤝 Customer Success Movement 📊 SaaS Metrics

Customer Success 94%

In subscriptions, the first sale is the smallest part. The real money requires a retention system.

by Nick Mehta 2016

4.00

1k+ ratings

📉 Customer Retention 🔄 Subscription Economy 📈 Product-Led Growth 🤝 Customer Success Movement 📊 SaaS Metrics

Driving Digital Strategy

by Sunil Gupta • 2018

Digital strategy is business model strategy. Guide for reimagining yours without killing the present

4.05

442

🔄 Digital Transformation 🌐 Platform Strategy 💡 Open Innovation 😊 Customer Experience 📊 Marketing Measurement

Driving Digital Strategy 94%

Digital strategy is business model strategy. Guide for reimagining yours without killing the present

by Sunil Gupta 2018

4.05

442 ratings

🔄 Digital Transformation 🌐 Platform Strategy 💡 Open Innovation 😊 Customer Experience 📊 Marketing Measurement

Converted

by Neil Hoyne • 2022

Your best customers are hiding in your data. How to find them before your competitors do.

3.88

335

📊 Customer Analytics 🧠 Behavioral Economics 🔄 Customer Retention 🧪 Iterative Testing 📈 Data Strategy

Converted 94%

Your best customers are hiding in your data. How to find them before your competitors do.

by Neil Hoyne 2022

3.88

335 ratings

📊 Customer Analytics 🧠 Behavioral Economics 🔄 Customer Retention 🧪 Iterative Testing 📈 Data Strategy

From Impossible To Inevitable

by Aaron Ross • 2016

One niche, four sales roles, three lead engines: the growth formula that makes revenue predictable.

4.19

1k+

🏢 B2b Sales 📈 Startup Scaling 🎯 Lead Generation 🔍 Niche Strategy 👥 Sales Team Structure

From Impossible To Inevitable 94%

One niche, four sales roles, three lead engines: the growth formula that makes revenue predictable.

by Aaron Ross 2016

4.19

1k+ ratings

🏢 B2b Sales 📈 Startup Scaling 🎯 Lead Generation 🔍 Niche Strategy 👥 Sales Team Structure

Reinventing ITIL® and DevOps with Digital Transformation

by Abhinav Krishna Kaiser • 2023

ITIL meets DevOps in a digital transformation architecture that's not about the tools.

4.00

🔄 Digital Transformation 🛠️ It Service Management ⚙️ Devops 🔁 Change Management 🏗️ Business Frameworks

Reinventing ITIL® and DevOps with Digital Transformation Summary

Reinventing ITIL® and DevOps with Digital Transformation 94%

ITIL meets DevOps in a digital transformation architecture that's not about the tools.

by Abhinav Krishna Kaiser 2023

4.00

2 ratings

🔄 Digital Transformation 🛠️ It Service Management ⚙️ Devops 🔁 Change Management 🏗️ Business Frameworks

Building the Agile Business through Digital Transformation

by Neil Perkin • 2017

Technology is outpacing your company. The playbook for teams, habits, and vision that close the gap.

4.08

💻 Digital Transformation 🔄 Agile Methodology 🎯 Customer Focus 💡 Design Thinking 🚀 Change Leadership

Building the Agile Business through Digital Transformation Summary

Building the Agile Business through Digital Transformation 94%

Technology is outpacing your company. The playbook for teams, habits, and vision that close the gap.

by Neil Perkin 2017

4.08

77 ratings

💻 Digital Transformation 🔄 Agile Methodology 🎯 Customer Focus 💡 Design Thinking 🚀 Change Leadership

Hacking Sales

by Max Altschuler • 2015

Stack the right tools, automate busywork, and build a pipeline that runs on data, not hustle.

3.65

311

🏢 B2b Sales ⚙️ Sales Operations 🎯 Lead Generation 🤖 Sales Automation 📧 Cold Outreach

Hacking Sales 94%

Stack the right tools, automate busywork, and build a pipeline that runs on data, not hustle.

by Max Altschuler 2015

3.65

311 ratings

🏢 B2b Sales ⚙️ Sales Operations 🎯 Lead Generation 🤖 Sales Automation 📧 Cold Outreach

Digital @ Scale

by Anand Swaminathan • 2017

Done with digital pilots that never scale? The playbook for transforming the whole company.

3.77

💻 Digital Transformation 📋 Corporate Strategy 🔄 Organizational Change 🏃 Agile Methodology ⚙️ IT Modernization

Digital @ Scale 94%

Done with digital pilots that never scale? The playbook for transforming the whole company.

by Anand Swaminathan 2017

3.77

86 ratings

💻 Digital Transformation 📋 Corporate Strategy 🔄 Organizational Change 🏃 Agile Methodology ⚙️ IT Modernization

The Elephant Catchers

by Subroto Bagchi • 2013

Growing companies must learn to hunt bigger game. A playbook for sales, brand, and leadership.

3.85

252

🏢 Organizational Scaling 🇮🇳 Indian Business Insights 📈 Sales Force Management 🏗️ Brand Building ⚡ Crisis Leadership

The Elephant Catchers 94%

Growing companies must learn to hunt bigger game. A playbook for sales, brand, and leadership.

by Subroto Bagchi 2013

3.85

252 ratings

🏢 Organizational Scaling 🇮🇳 Indian Business Insights 📈 Sales Force Management 🏗️ Brand Building ⚡ Crisis Leadership

The Digital Transformation Playbook

by Project Management Institute PMI • 2023

Digital transformation fails on culture, not code. The playbook that starts with human behavior.

🚀 Digital Transformation 🔄 Organizational Change 📊 Data-Driven Strategy ⚙️ Sociotechnical Design 📋 Project Management

The Digital Transformation Playbook 94%

Digital transformation fails on culture, not code. The playbook that starts with human behavior.

by Project Management Institute PMI 2023

🚀 Digital Transformation 🔄 Organizational Change 📊 Data-Driven Strategy ⚙️ Sociotechnical Design 📋 Project Management

War and Peace and IT

by Mark Schwartz • 2019

Stop treating IT like a service desk. The rules for turning technology into your competitive edge.

4.15

244

🔄 Digital Transformation 💻 It Leadership 🏃 Business Agility 🧪 Lean Startup 💡 Innovation Culture

War and Peace and IT 94%

Stop treating IT like a service desk. The rules for turning technology into your competitive edge.

by Mark Schwartz 2019

4.15

244 ratings

🔄 Digital Transformation 💻 It Leadership 🏃 Business Agility 🧪 Lean Startup 💡 Innovation Culture

Zone to Win

by Geoffrey A. Moore • 2015

Large companies lose to disruption from structure, not blindness. The fix: four parallel zones.

3.85

1k+

🏢 Corporate Strategy 💡 Innovation Management 🏗️ Organizational Design 🌪️ Disruption Theory 🚀 Intrapreneurship

Zone to Win 94%

Large companies lose to disruption from structure, not blindness. The fix: four parallel zones.

by Geoffrey A. Moore 2015

3.85

1k+ ratings

🏢 Corporate Strategy 💡 Innovation Management 🏗️ Organizational Design 🌪️ Disruption Theory 🚀 Intrapreneurship

Customer Obsessed

by Eric Berridge • 2016

Customer experience fails in a silo. The fix spans design, data, diversity, and employee engagement.

3.21

🤝 Customer Experience 👥 Employee Engagement 📊 Data-Driven Business 💻 Digital Transformation ⚖️ Gender Diversity

Customer Obsessed 94%

Customer experience fails in a silo. The fix spans design, data, diversity, and employee engagement.

by Eric Berridge 2016

3.21

48 ratings

🤝 Customer Experience 👥 Employee Engagement 📊 Data-Driven Business 💻 Digital Transformation ⚖️ Gender Diversity

Think Like Amazon

by ROSSMAN • 2019

The 50.5 principles that turned an online bookstore into the world's most relentless company.

4.08

440

🖥️ Digital Transformation 🎯 Customer Centricity 🧪 Experimentation Culture 🔭 Long-Term Thinking 📊 Data-Driven Decisions

Think Like Amazon 94%

The 50.5 principles that turned an online bookstore into the world's most relentless company.

by ROSSMAN 2019

4.08

440 ratings

🖥️ Digital Transformation 🎯 Customer Centricity 🧪 Experimentation Culture 🔭 Long-Term Thinking 📊 Data-Driven Decisions

Hug Your Customers

by Jack Mitchell • 2003

A family retailer's playbook for replacing sales scripts with genuine human connection.

4.03

986

🛍️ Customer Experience 👨‍👩‍👧‍👦 Family Business 🏬 Retail Management 🌟 Service Excellence 💎 Customer Loyalty

Hug Your Customers 94%

A family retailer's playbook for replacing sales scripts with genuine human connection.

by Jack Mitchell 2003

4.03

986 ratings

🛍️ Customer Experience 👨‍👩‍👧‍👦 Family Business 🏬 Retail Management 🌟 Service Excellence 💎 Customer Loyalty

Ask Your Developer

by Jeff Lawson • 2021

Your business now runs on software. Here is how to lead the people who build it.

4.21

1k+

🖥️ Digital Transformation 🧱 Engineering Culture 🎯 Customer Development 🧠 Autonomy And Mastery 🔗 Talent Retention

Ask Your Developer 94%

Your business now runs on software. Here is how to lead the people who build it.

by Jeff Lawson 2021

4.21

1k+ ratings

🖥️ Digital Transformation 🧱 Engineering Culture 🎯 Customer Development 🧠 Autonomy And Mastery 🔗 Talent Retention

Customer-Led Growth

by David Jackson • 2021

Retention, not acquisition, drives SaaS valuations. The playbook for customer-led growth.

4.31

☁️ Saas Business Models 🤝 Customer Success 🏗️ Organizational Design 🔄 Recurring Revenue 📊 Business Metrics

Customer-Led Growth 94%

Retention, not acquisition, drives SaaS valuations. The playbook for customer-led growth.

by David Jackson 2021

4.31

13 ratings

☁️ Saas Business Models 🤝 Customer Success 🏗️ Organizational Design 🔄 Recurring Revenue 📊 Business Metrics

Amazon

by Natalie Berg • 2019

The company that started with books now controls the infrastructure for how America buys everything.

3.77

196

🛒 Retail Strategy 📦 E-Commerce 🏭 Supply Chain Management 🎯 Customer Centricity 🔄 Subscription Models

Amazon 94%

The company that started with books now controls the infrastructure for how America buys everything.

by Natalie Berg 2019

3.77

196 ratings

🛒 Retail Strategy 📦 E-Commerce 🏭 Supply Chain Management 🎯 Customer Centricity 🔄 Subscription Models

Inbound PR

by Iliyana Stareva • 2018

Make journalists and clients come to you: an inbound playbook that finally makes PR measurable.

3.87

📢 Public Relations 📝 Content Marketing 🧲 Inbound Methodology 💻 Digital Transformation 🏢 Agency Business

Inbound PR 94%

Make journalists and clients come to you: an inbound playbook that finally makes PR measurable.

by Iliyana Stareva 2018

3.87

46 ratings

📢 Public Relations 📝 Content Marketing 🧲 Inbound Methodology 💻 Digital Transformation 🏢 Agency Business

The thank you economy

by Gary Vaynerchuk • 2010

Social media gave every customer a megaphone. The only strategy that keeps them on your side.

3.84

13k+

🛍️ Customer Experience 🤝 Relationship Marketing 🗣️ Word-Of-Mouth Marketing 📱 Social Media Strategy 🎯 Customer-Centricity

The thank you economy 94%

Social media gave every customer a megaphone. The only strategy that keeps them on your side.

by Gary Vaynerchuk 2010

3.84

13k+ ratings

🛍️ Customer Experience 🤝 Relationship Marketing 🗣️ Word-Of-Mouth Marketing 📱 Social Media Strategy 🎯 Customer-Centricity

The Art of War for Small Business

by Becky Sheetz-Runkle • 2010

Outspent, outstaffed, and still winning: a small-business field guide to Sun Tzu's strategic art.

3.58

175

🏢 Small Business Strategy ⚔️ Competitive Strategy 🪖 Business Warfare 🎯 Business Agility 👥 Customer Relationships

The Art of War for Small Business Summary

The Art of War for Small Business 94%

Outspent, outstaffed, and still winning: a small-business field guide to Sun Tzu's strategic art.

by Becky Sheetz-Runkle 2010

3.58

175 ratings

🏢 Small Business Strategy ⚔️ Competitive Strategy 🪖 Business Warfare 🎯 Business Agility 👥 Customer Relationships

The Ultimate Question 2.0

by Fred Reichheld • 2011

One question measures genuine loyalty. Build a feedback system around it and outgrow your rivals.

3.87

1k+

🏆 Customer Loyalty 🔄 Customer Feedback Loops 📣 Word Of Mouth Growth 👥 Employee Engagement 📊 Data-Driven Management

The Ultimate Question 2.0 94%

One question measures genuine loyalty. Build a feedback system around it and outgrow your rivals.

by Fred Reichheld 2011

3.87

1k+ ratings

🏆 Customer Loyalty 🔄 Customer Feedback Loops 📣 Word Of Mouth Growth 👥 Employee Engagement 📊 Data-Driven Management

Modern Marketing Using AI

by Malay A. Upadhyay • 2021

AI now writes, targets, and sells. The playbook for building a marketing stack that actually works.

3.75

📊 Marketing Strategy 💻 Digital Marketing 🏗️ Brand Building 🤖 Ai In Business ⚙️ Marketing Automation

Modern Marketing Using AI 94%

AI now writes, targets, and sells. The playbook for building a marketing stack that actually works.

by Malay A. Upadhyay 2021

3.75

8 ratings

📊 Marketing Strategy 💻 Digital Marketing 🏗️ Brand Building 🤖 Ai In Business ⚙️ Marketing Automation

The SaaS Sales Method

by Jacco van der Kooij • 2018

SaaS sales playbook turning cold calls warm, emails opened, meetings closed without the hard sell.

4.32

265

💼 B2b Sales 📞 Cold Calling ✉️ Email Outreach 🤝 Social Selling 💬 Consultative Selling

The SaaS Sales Method 94%

SaaS sales playbook turning cold calls warm, emails opened, meetings closed without the hard sell.

by Jacco van der Kooij 2018

4.32

265 ratings

💼 B2b Sales 📞 Cold Calling ✉️ Email Outreach 🤝 Social Selling 💬 Consultative Selling

Escape Velocity

by Geoffrey A. Moore • 2011

Last year's operating plan is a gravity well. The five-part power framework for escaping it.

3.90

676

📊 Corporate Strategy 💻 Technology Adoption 📈 Portfolio Management 🔄 Organizational Change 💡 Innovation Strategy

Escape Velocity 94%

Last year's operating plan is a gravity well. The five-part power framework for escaping it.

by Geoffrey A. Moore 2011

3.90

676 ratings

📊 Corporate Strategy 💻 Technology Adoption 📈 Portfolio Management 🔄 Organizational Change 💡 Innovation Strategy

Eat Their Lunch

by Anthony Iannarino • 2018

Features and price do not unseat incumbents. Only strategic credibility earns the right to displace.

4.08

390

🏢 B2b Selling 💬 Consultative Selling ⚔️ Competitive Strategy 💎 Value Selling 🗺️ Stakeholder Management

Eat Their Lunch 93%

Features and price do not unseat incumbents. Only strategic credibility earns the right to displace.

by Anthony Iannarino 2018

4.08

390 ratings

🏢 B2b Selling 💬 Consultative Selling ⚔️ Competitive Strategy 💎 Value Selling 🗺️ Stakeholder Management

Sense and Respond

by Jeff Gothelf • 2017

Plans break when markets shift fast. The winners listen, experiment, and adapt without waiting.

4.02

540

💻 Digital Transformation 🔄 Organizational Change 🔧 Lean Methodology 🏃 Agile Organizations 🎨 Design Thinking

Sense and Respond 93%

Plans break when markets shift fast. The winners listen, experiment, and adapt without waiting.

by Jeff Gothelf 2017

4.02

540 ratings

💻 Digital Transformation 🔄 Organizational Change 🔧 Lean Methodology 🏃 Agile Organizations 🎨 Design Thinking

The Amazon Way

by John Rossman • 2014

Amazon's flywheel: why customer obsession, not margin optimization, builds lasting companies.

3.94

2k+

📘 Company Playbooks 🎯 Customer Centricity 👥 Hiring And Talent 💰 Frugal Innovation ⚙️ Operational Excellence

The Amazon Way 93%

Amazon's flywheel: why customer obsession, not margin optimization, builds lasting companies.

by John Rossman 2014

3.94

2k+ ratings

📘 Company Playbooks 🎯 Customer Centricity 👥 Hiring And Talent 💰 Frugal Innovation ⚙️ Operational Excellence

Founding Sales

by Peter R Kazanjy • 2020

Your first salesperson is you. A repeatable process for founder-led deals before you hire.

4.27

🚀 Startup Sales 💻 B2b Saas 🧑‍💼 Founder-Led Sales 📊 Pipeline Management 📧 Cold Outreach

Founding Sales 93%

Your first salesperson is you. A repeatable process for founder-led deals before you hire.

by Peter R Kazanjy 2020

4.27

84 ratings

🚀 Startup Sales 💻 B2b Saas 🧑‍💼 Founder-Led Sales 📊 Pipeline Management 📧 Cold Outreach

The Best Service is No Service

by Bill Price • 2008

Stop optimizing your call center. The real fix is to destroy demand for customer service.

3.98

174

🛎️ Customer Service Strategy ✨ Customer Experience 🎨 Service Design 🔍 Root Cause Analysis 👂 Voice Of The Customer

The Best Service is No Service 93%

Stop optimizing your call center. The real fix is to destroy demand for customer service.

by Bill Price 2008

3.98

174 ratings

🛎️ Customer Service Strategy ✨ Customer Experience 🎨 Service Design 🔍 Root Cause Analysis 👂 Voice Of The Customer

Radical Simplicity

by Ken Allen • 2019

A 220-country logistics giant, hemorrhaging cash. The CEO's turnaround rule: simplify ruthlessly.

3.69

127

🏭 Corporate Turnarounds 📋 Ceo Memoirs 🌐 Organizational Culture 🎯 Customer Focus 🤝 Employee Engagement

Radical Simplicity 93%

A 220-country logistics giant, hemorrhaging cash. The CEO's turnaround rule: simplify ruthlessly.

by Ken Allen 2019

3.69

127 ratings

🏭 Corporate Turnarounds 📋 Ceo Memoirs 🌐 Organizational Culture 🎯 Customer Focus 🤝 Employee Engagement

Getting Everything You Can Out of All You've Got

by Jay Abraham • 2000

Most businesses chase new customers while ignoring two faster, cheaper paths to growth.

3.95

8k+

🚀 Business Growth 📬 Direct Response Marketing 🎯 Customer Acquisition 💰 Sales Strategy 🤝 Referral Marketing

Getting Everything You Can Out of All You've Got Summary

Getting Everything You Can Out of All You've Got 93%

Most businesses chase new customers while ignoring two faster, cheaper paths to growth.

by Jay Abraham 2000

3.95

8k+ ratings

🚀 Business Growth 📬 Direct Response Marketing 🎯 Customer Acquisition 💰 Sales Strategy 🤝 Referral Marketing

The Sales Development Playbook

by Trish Bertuzzi • 2016

A blueprint for an inside sales team that fills your reps' calendars with qualified meetings.

4.18

691

🏢 Inside Sales 🚀 Startup Sales 📞 Cold Outreach 🔍 Lead Qualification 🎯 Sales Coaching

The Sales Development Playbook 93%

A blueprint for an inside sales team that fills your reps' calendars with qualified meetings.

by Trish Bertuzzi 2016

4.18

691 ratings

🏢 Inside Sales 🚀 Startup Sales 📞 Cold Outreach 🔍 Lead Qualification 🎯 Sales Coaching

Confronting Reality

by Larry Bossidy • 2004

Face the facts competitors ignore: the practice that separates survivors from the disrupted.

3.80

295

🏢 Corporate Leadership ♟️ Business Strategy 🔄 Organizational Change ⚡ Industry Disruption 🧩 Business Model Design

Confronting Reality 93%

Face the facts competitors ignore: the practice that separates survivors from the disrupted.

by Larry Bossidy 2004

3.80

295 ratings

🏢 Corporate Leadership ♟️ Business Strategy 🔄 Organizational Change ⚡ Industry Disruption 🧩 Business Model Design

Agile Transformation

by Neil Perkin • 2019

Run today's business while inventing tomorrow's: the dual operating system every company now needs.

4.22

🔄 Organizational Change 💻 Digital Transformation ⚡ Business Agility 🧠 Organizational Culture 📊 Data-Driven Decisions

Agile Transformation 93%

Run today's business while inventing tomorrow's: the dual operating system every company now needs.

by Neil Perkin 2019

4.22

27 ratings

🔄 Organizational Change 💻 Digital Transformation ⚡ Business Agility 🧠 Organizational Culture 📊 Data-Driven Decisions

Shut Up and Listen!

by Tilman Fertitta • 2019

A billionaire's blunt playbook: why niceness, tiny details, and bad timing create empires.

3.89

1k+

🛎️ Customer Experience 🛠️ Pragmatic Leadership 💰 Financial Literacy 🔄 Turnaround Management 🦈 Opportunism

Shut Up and Listen! 93%

A billionaire's blunt playbook: why niceness, tiny details, and bad timing create empires.

by Tilman Fertitta 2019

3.89

1k+ ratings

🛎️ Customer Experience 🛠️ Pragmatic Leadership 💰 Financial Literacy 🔄 Turnaround Management 🦈 Opportunism

Software as a Science

by Dan Martell • 2024

SaaS growth has three levers. Pull them in the right order, and plateaus become launchpads.

4.53

169

🚀 Saas Founders 🔄 Subscription Revenue 🧩 Growth Frameworks ⭐ Customer Success 💲 Pricing Strategy

Software as a Science 93%

SaaS growth has three levers. Pull them in the right order, and plateaus become launchpads.

by Dan Martell 2024

4.53

169 ratings

🚀 Saas Founders 🔄 Subscription Revenue 🧩 Growth Frameworks ⭐ Customer Success 💲 Pricing Strategy

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