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Профессиональное развитие Саммари книг

Революция в обслуживании клиентов
Джон Р. Диджулиус • 2015
A systematic playbook for customer experiences so good your customers stop asking about price.
4.04
279
Революция в обслуживании клиентов Саммари
Революция в обслуживании клиентов
A systematic playbook for customer experiences so good your customers stop asking about price.
Джон Р. Диджулиус 2015 205 стр.
4.04
279 оценок
Product Roadmaps Relaunched
C. Todd Lombardo • 2017
Stop promising features: build a roadmap that communicates strategy and embraces change.
4.10
1 000+
Product Roadmaps Relaunched Саммари
Product Roadmaps Relaunched
Stop promising features: build a roadmap that communicates strategy and embraces change.
C. Todd Lombardo 2017 358 стр.
4.10
1 000+ оценок
Do What You Are
Paul D. Tieger • 1992
A four-part formula for career fit that goes deeper than skills, interests, or values.
3.78
5 000+
Do What You Are Саммари
Do What You Are
A four-part formula for career fit that goes deeper than skills, interests, or values.
Paul D. Tieger 1992 416 стр.
3.78
5 000+ оценок
Building Motivational Interviewing Skills
David B. Rosengren • 2009
Turn conversations into catalysts for change: a skill-building workbook for helping professionals.
4.13
380
Building Motivational Interviewing Skills Саммари
Building Motivational Interviewing Skills
Turn conversations into catalysts for change: a skill-building workbook for helping professionals.
David B. Rosengren 2009 335 стр.
4.13
380 оценок
10 Mindframes for Visible Learning
John Hattie • 2017
Ten teacher beliefs that outperform any technique, backed by education's largest research base.
3.85
353
10 Mindframes for Visible Learning Саммари
10 Mindframes for Visible Learning
Ten teacher beliefs that outperform any technique, backed by education's largest research base.
John Hattie 2017 180 стр.
3.85
353 оценок
Equity-Centered Trauma-Informed Education (Equity and Social Justice in Education)
Alex Shevrin Venet • 2021
Your school's policies may be causing trauma. The shift from fixing kids to fixing systems.
4.49
500+
Equity-Centered Trauma-Informed Education (Equity and Social Justice in Education) Саммари
Equity-Centered Trauma-Informed Education (Equity and Social Justice in Education)
Your school's policies may be causing trauma. The shift from fixing kids to fixing systems.
Alex Shevrin Venet 2021 256 стр.
4.49
500+ оценок
Основы переговоров
Рой Дж. Левики • 1996
Turn negotiation from instinct into strategy. Map power, build leverage, refuse bad deals.
3.75
484
Основы переговоров Саммари
Основы переговоров
Turn negotiation from instinct into strategy. Map power, build leverage, refuse bad deals.
Рой Дж. Левики 1996 304 стр.
3.75
484 оценок
A Practical Guide to Emotional Intelligence
David Walton • 2012
85% of what separates top leaders is emotional skill. The manual for building it.
3.65
1 000+
A Practical Guide to Emotional Intelligence Саммари
A Practical Guide to Emotional Intelligence
85% of what separates top leaders is emotional skill. The manual for building it.
David Walton 2012 197 стр.
3.65
1 000+ оценок
HBR Guide to Coaching Employees
Harvard Business Publishing • 2014
Stop fixing problems. Start coaching. A conversation blueprint that builds self-sufficient teams.
3.91
382
HBR Guide to Coaching Employees Саммари
HBR Guide to Coaching Employees
Stop fixing problems. Start coaching. A conversation blueprint that builds self-sufficient teams.
Harvard Business Publishing 2014 192 стр.
3.91
382 оценок
Better Conversations
Jim Knight • 2015
Why most workplace conversations fail, and the eight skills that fix them.
3.97
500+
Better Conversations Саммари
Better Conversations
Why most workplace conversations fail, and the eight skills that fix them.
Jim Knight 2015 256 стр.
3.97
500+ оценок
Helping People Change
Richard E. Boyatzis • 2019
Coaching that fixes problems shuts the brain down. Coaching that asks about aspirations opens it up.
3.92
500+
Helping People Change Саммари
Helping People Change
Coaching that fixes problems shuts the brain down. Coaching that asks about aspirations opens it up.
Richard E. Boyatzis 2019 217 стр.
3.92
500+ оценок
Own the Room
Amy Jen Su • 2013
A four-quadrant map of leadership presence, and the tools to find your voice under pressure.
3.74
500+
Own the Room Саммари
Own the Room
A four-quadrant map of leadership presence, and the tools to find your voice under pressure.
Amy Jen Su 2013 240 стр.
3.74
500+ оценок
Brag!
Peggy Klaus • 2003
Nobody notices quiet competence. A scripted method for selling your wins that still sounds like you.
3.68
1 000+
Brag! Саммари
Brag!
Nobody notices quiet competence. A scripted method for selling your wins that still sounds like you.
Peggy Klaus 2003 224 стр.
3.68
1 000+ оценок
The Proximity Principle
Ken Coleman • 2019
The fastest route to the career you want is getting close to the people already doing it.
3.73
2 000+
The Proximity Principle Саммари
The Proximity Principle
The fastest route to the career you want is getting close to the people already doing it.
Ken Coleman 2019 240 стр.
3.73
2 000+ оценок
FYI
Michael M. Lombardo • 1996
A reference book that breaks leadership into learnable skills, then gives a practice plan for each.
4.27
500+
FYI Саммари
FYI
A reference book that breaks leadership into learnable skills, then gives a practice plan for each.
Michael M. Lombardo 1996 630 стр.
4.27
500+ оценок
The Unspoken Rules
Gorick Ng • 2021
Your boss is always asking three questions about you. The answers determine your career.
4.24
1 000+
The Unspoken Rules Саммари
The Unspoken Rules
Your boss is always asking three questions about you. The answers determine your career.
Gorick Ng 2021 253 стр.
4.24
1 000+ оценок
The 360 Degree Leader
John C. Maxwell • 2006
Your title doesn't determine your influence. How to lead up, down, and sideways from anywhere.
4.16
8 000+
The 360 Degree Leader Саммари
The 360 Degree Leader
Your title doesn't determine your influence. How to lead up, down, and sideways from anywhere.
John C. Maxwell 2006 313 стр.
4.16
8 000+ оценок
DEI Deconstructed
Лили Чжэн • 2022
Intentions don't count. The field-tested playbook for DEI that measures what it changes.
4.26
500+
DEI Deconstructed Саммари
DEI Deconstructed
Intentions don't count. The field-tested playbook for DEI that measures what it changes.
Лили Чжэн 2022 360 стр.
4.26
500+ оценок
Encouraging the Heart
James M. Kouzes • 1999
Generic praise is forgettable. How to recognize people so it feels personal, specific, and real.
3.86
497
Encouraging the Heart Саммари
Encouraging the Heart
Generic praise is forgettable. How to recognize people so it feels personal, specific, and real.
James M. Kouzes 1999 240 стр.
3.86
497 оценок
On Emotional Intelligence
Harvard Business Review • 2015
IQ gets you hired. Emotional intelligence gets you promoted: five skills any leader can strengthen.
3.93
2 000+
On Emotional Intelligence Саммари
On Emotional Intelligence
IQ gets you hired. Emotional intelligence gets you promoted: five skills any leader can strengthen.
Harvard Business Review 2015 166 стр.
3.93
2 000+ оценок
Outside In
Harley Manning • 2012
Customer experience is the moat competitors can't copy. A complete blueprint for engineering yours.
3.93
500+
Outside In Саммари
Outside In
Customer experience is the moat competitors can't copy. A complete blueprint for engineering yours.
Harley Manning 2012 272 стр.
3.93
500+ оценок
Making Websites Win
Karl Blanks • 2017
The scientific method applied to your website: how tiny, tested changes compound into doubled sales.
4.31
435
Making Websites Win Саммари
Making Websites Win
The scientific method applied to your website: how tiny, tested changes compound into doubled sales.
Karl Blanks 2017 352 стр.
4.31
435 оценок
HBR's 10 Must Reads for New Managers (with bonus article “How Managers Become Leaders” by Michael D. Watkins)
Linda A. Hill • 2017
Managing a function is about depth; leading a business is about breadth. The canonical frameworks.
4.21
318
HBR's 10 Must Reads for New Managers (with bonus article “How Managers Become Leaders” by Michael D. Watkins) Саммари
HBR's 10 Must Reads for New Managers (with bonus article “How Managers Become Leaders” by Michael D. Watkins)
Managing a function is about depth; leading a business is about breadth. The canonical frameworks.
Linda A. Hill 2017 152 стр.
4.21
318 оценок
Executive Presence
Harrison Monarth • 2019
Presence is trainable. The specific behaviors that signal leadership, even before you speak.
3.61
290
Executive Presence Саммари
Executive Presence
Presence is trainable. The specific behaviors that signal leadership, even before you speak.
Harrison Monarth 2019 273 стр.
3.61
290 оценок
Lean Impact
Ann Mei Chang • 2018
Lean startup methods can multiply social impact, once we reward experiments over activity.
4.02
370
Lean Impact Саммари
Lean Impact
Lean startup methods can multiply social impact, once we reward experiments over activity.
Ann Mei Chang 2018 304 стр.
4.02
370 оценок
The Lost Art of Closing
Anthony Iannarino • 2017
The close is a myth. Deals advance on commitments traded for value step by step.
4.25
500+
The Lost Art of Closing Саммари
The Lost Art of Closing
The close is a myth. Deals advance on commitments traded for value step by step.
Anthony Iannarino 2017 213 стр.
4.25
500+ оценок
Getting Naked
Patrick Lencioni • 2002
The secret to client loyalty isn't polish. It's vulnerability. A business fable that shows you how.
4.20
6 000+
Getting Naked Саммари
Getting Naked
The secret to client loyalty isn't polish. It's vulnerability. A business fable that shows you how.
Patrick Lencioni 2002 240 стр.
4.20
6 000+ оценок
Teach Students How to Learn
Saundra Yancy McGuire • 2015
Metacognition is the missing course. A 43-year veteran shows how to teach it inside yours.
4.18
489
Teach Students How to Learn Саммари
Teach Students How to Learn
Metacognition is the missing course. A 43-year veteran shows how to teach it inside yours.
Saundra Yancy McGuire 2015 288 стр.
4.18
489 оценок
How Children Succeed
Paul Tough • 2012
Grit and self-control matter more than test scores, but childhood stress can erode them.
3.89
24 000+
How Children Succeed Саммари
How Children Succeed
Grit and self-control matter more than test scores, but childhood stress can erode them.
Paul Tough 2012 231 стр.
3.89
24 000+ оценок
Rise
Patty Azzarello • 2012
Hard work won't get you promoted. Three moves to stand out, lead, and love your life.
4.42
1 000+
Rise Саммари
Rise
Hard work won't get you promoted. Three moves to stand out, lead, and love your life.
Patty Azzarello 2012 288 стр.
4.42
1 000+ оценок
Ментальные модели
Инди Янг • 2008
Turn user research chaos into a single diagram that exposes exactly what your product is missing.
3.86
1 000+
Ментальные модели Саммари
Ментальные модели
Turn user research chaos into a single diagram that exposes exactly what your product is missing.
Инди Янг 2008 299 стр.
3.86
1 000+ оценок
The Introverted Leader
Jennifer B. Kahnweiler • 2009
Leading when people drain you. A practical system that works with introvert wiring, not against it.
3.28
1 000+
The Introverted Leader Саммари
The Introverted Leader
Leading when people drain you. A practical system that works with introvert wiring, not against it.
Jennifer B. Kahnweiler 2009 176 стр.
3.28
1 000+ оценок
The Vision Driven Leader
Michael Hyatt • 2020
The difference between a manager and a leader is one document. Here is the template.
4.16
1 000+
The Vision Driven Leader Саммари
The Vision Driven Leader
The difference between a manager and a leader is one document. Here is the template.
Michael Hyatt 2020 238 стр.
4.16
1 000+ оценок
The Multiplier Effect
Liz Wiseman • 2013
A 2.3x intelligence boost hides inside every school staff: five leadership shifts that unlock it.
4.13
361
The Multiplier Effect Саммари
The Multiplier Effect
A 2.3x intelligence boost hides inside every school staff: five leadership shifts that unlock it.
Liz Wiseman 2013 208 стр.
4.13
361 оценок
Essential Scrum
Kenneth S. Rubin • 2012
A structured launch, the smallest thing worth shipping, and a release plan that actually holds.
4.15
1 000+
Essential Scrum Саммари
Essential Scrum
A structured launch, the smallest thing worth shipping, and a release plan that actually holds.
Kenneth S. Rubin 2012 496 стр.
4.15
1 000+ оценок
This Is Service Design Doing
Marc Stickdorn • 2016
The field manual for turning customer journey maps and sticky notes into real organizational change.
4.36
500+
This Is Service Design Doing Саммари
This Is Service Design Doing
The field manual for turning customer journey maps and sticky notes into real organizational change.
Marc Stickdorn 2016 1074 стр.
4.36
500+ оценок
Diagnosing And Changing Organizational Culture
Kim S. Cameron • 2005
Misplaced awe is the root of every sin. Grace alone can recapture it.
3.95
454
Diagnosing And Changing Organizational Culture Саммари
Diagnosing And Changing Organizational Culture
Misplaced awe is the root of every sin. Grace alone can recapture it.
Kim S. Cameron 2005 242 стр.
3.95
454 оценок
Breakthrough Branding
Catherine Kaputa • 2012
How to own a niche, be the face, and build a machine: the small-brand playbook.
3.82
85
Breakthrough Branding Саммари
Breakthrough Branding
How to own a niche, be the face, and build a machine: the small-brand playbook.
Catherine Kaputa 2012 228 стр.
3.82
85 оценок
The Truth about Leadership
James M. Kouzes • 2010
Ten fundamentals for earning trust and commitment, backed by decades of research.
3.87
1 000+
The Truth about Leadership Саммари
The Truth about Leadership
Ten fundamentals for earning trust and commitment, backed by decades of research.
James M. Kouzes 2010 224 стр.
3.87
1 000+ оценок
Disrupting Class
Clayton M. Christensen • 2008
Factory schools resist reform. Online learning will disrupt them, starting where they offer nothing.
3.86
1 000+
Disrupting Class Саммари
Disrupting Class
Factory schools resist reform. Online learning will disrupt them, starting where they offer nothing.
Clayton M. Christensen 2008 273 стр.
3.86
1 000+ оценок
Self Leadership and the One Minute Manager
Kenneth H. Blanchard • 2005
Don't wait for a great manager. Diagnose yourself, then ask for exactly the support you need.
3.97
2 000+
Self Leadership and the One Minute Manager Саммари
Self Leadership and the One Minute Manager
Don't wait for a great manager. Diagnose yourself, then ask for exactly the support you need.
Kenneth H. Blanchard 2005 176 стр.
3.97
2 000+ оценок
Обнимите своих клиентов. Практика выдающегося обслуживания
Джек Митчелл • 2003
A family retailer's playbook for replacing sales scripts with genuine human connection.
4.03
500+
Обнимите своих клиентов. Практика выдающегося обслуживания Саммари
Обнимите своих клиентов. Практика выдающегося обслуживания
A family retailer's playbook for replacing sales scripts with genuine human connection.
Джек Митчелл 2003 319 стр.
4.03
500+ оценок
Social-Emotional Learning and the Brain
Marilee Sprenger • 2020
Your calm is the classroom's most powerful SEL tool. A brain-based guide to emotional intelligence.
4.01
282
Social-Emotional Learning and the Brain Саммари
Social-Emotional Learning and the Brain
Your calm is the classroom's most powerful SEL tool. A brain-based guide to emotional intelligence.
Marilee Sprenger 2020 220 стр.
4.01
282 оценок
10 Simple Secrets of the World's Greatest Business Communicators
Carmine Gallo • 2005
The nine habits that let some speakers hold every room, distilled from the best in business.
3.87
305
10 Simple Secrets of the World's Greatest Business Communicators Саммари
10 Simple Secrets of the World's Greatest Business Communicators
The nine habits that let some speakers hold every room, distilled from the best in business.
Carmine Gallo 2005 140 стр.
3.87
305 оценок
What's Math Got to Do with It?
Jo Boaler • 2008
Why ability grouping and timed tests backfire, and what builds mathematical thinkers instead.
4.28
1 000+
What's Math Got to Do with It? Саммари
What's Math Got to Do with It?
Why ability grouping and timed tests backfire, and what builds mathematical thinkers instead.
Jo Boaler 2008 218 стр.
4.28
1 000+ оценок
Driving Digital Strategy
Sunil Gupta • 2018
Digital strategy is business model strategy. Guide for reimagining yours without killing the present
4.05
442
Driving Digital Strategy Саммари
Driving Digital Strategy
Digital strategy is business model strategy. Guide for reimagining yours without killing the present
Sunil Gupta 2018 345 стр.
4.05
442 оценок
Working with Difficult People
Amy Cooper Hakim • 1990
How to disarm the ten types of difficult coworkers and keep your sanity intact.
3.24
190
Working with Difficult People Саммари
Working with Difficult People
How to disarm the ten types of difficult coworkers and keep your sanity intact.
Amy Cooper Hakim 1990 352 стр.
3.24
190 оценок
Good Boss, Bad Boss
Robert I. Sutton • 2010
The gap between the boss you think you are and the one your team sees.
3.79
2 000+
Good Boss, Bad Boss Саммари
Good Boss, Bad Boss
The gap between the boss you think you are and the one your team sees.
Robert I. Sutton 2010 320 стр.
3.79
2 000+ оценок
Ask a Manager
Alison Green • 2018
Every workplace problem is a conversation you are avoiding. Here is exactly what to say.
3.91
1 000+
Ask a Manager Саммари
Ask a Manager
Every workplace problem is a conversation you are avoiding. Here is exactly what to say.
Alison Green 2018 304 стр.
3.91
1 000+ оценок
Leading with the Heart
Mike Krzyzewski • 2001
A Hall of Fame coach's formula for building teams that play for each other, not the scoreboard.
4.2
4 000+
Leading with the Heart Саммари
Leading with the Heart
A Hall of Fame coach's formula for building teams that play for each other, not the scoreboard.
Mike Krzyzewski 2001 291 стр.
4.2
4 000+ оценок
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