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SoBrief

Professionell utveckling Boksammanfattningar

The Customer Service Revolution
av John R. DiJulius • 2015
A systematic playbook for customer experiences so good your customers stop asking about price.
4.04
279
The Customer Service Revolution Sammanfattning
The Customer Service Revolution
A systematic playbook for customer experiences so good your customers stop asking about price.
av John R. DiJulius 2015 205 sidor
4.04
279 betyg
Product Roadmaps Relaunched
av C. Todd Lombardo • 2017
Stop promising features: build a roadmap that communicates strategy and embraces change.
4.10
1 000+
Product Roadmaps Relaunched Sammanfattning
Product Roadmaps Relaunched
Stop promising features: build a roadmap that communicates strategy and embraces change.
av C. Todd Lombardo 2017 358 sidor
4.10
1 000+ betyg
Do What You Are
av Paul D. Tieger • 1992
A four-part formula for career fit that goes deeper than skills, interests, or values.
3.78
5 000+
Do What You Are Sammanfattning
Do What You Are
A four-part formula for career fit that goes deeper than skills, interests, or values.
av Paul D. Tieger 1992 416 sidor
3.78
5 000+ betyg
Building Motivational Interviewing Skills
av David B. Rosengren • 2009
Turn conversations into catalysts for change: a skill-building workbook for helping professionals.
4.13
380
Building Motivational Interviewing Skills Sammanfattning
Building Motivational Interviewing Skills
Turn conversations into catalysts for change: a skill-building workbook for helping professionals.
av David B. Rosengren 2009 335 sidor
4.13
380 betyg
10 Mindframes for Visible Learning
av John Hattie • 2017
Ten teacher beliefs that outperform any technique, backed by education's largest research base.
3.85
353
10 Mindframes for Visible Learning Sammanfattning
10 Mindframes for Visible Learning
Ten teacher beliefs that outperform any technique, backed by education's largest research base.
av John Hattie 2017 180 sidor
3.85
353 betyg
Equity-Centered Trauma-Informed Education (Equity and Social Justice in Education)
av Alex Shevrin Venet • 2021
Your school's policies may be causing trauma. The shift from fixing kids to fixing systems.
4.49
500+
Equity-Centered Trauma-Informed Education (Equity and Social Justice in Education) Sammanfattning
Equity-Centered Trauma-Informed Education (Equity and Social Justice in Education)
Your school's policies may be causing trauma. The shift from fixing kids to fixing systems.
av Alex Shevrin Venet 2021 256 sidor
4.49
500+ betyg
Essentials of Negotiation
av Roy J. Lewicki • 1996
Turn negotiation from instinct into strategy. Map power, build leverage, refuse bad deals.
3.75
484
Essentials of Negotiation Sammanfattning
Essentials of Negotiation
Turn negotiation from instinct into strategy. Map power, build leverage, refuse bad deals.
av Roy J. Lewicki 1996 304 sidor
3.75
484 betyg
A Practical Guide to Emotional Intelligence
av David Walton • 2012
85% of what separates top leaders is emotional skill. The manual for building it.
3.65
1 000+
A Practical Guide to Emotional Intelligence Sammanfattning
A Practical Guide to Emotional Intelligence
85% of what separates top leaders is emotional skill. The manual for building it.
av David Walton 2012 197 sidor
3.65
1 000+ betyg
HBR Guide to Coaching Employees
av Harvard Business Publishing • 2014
Stop fixing problems. Start coaching. A conversation blueprint that builds self-sufficient teams.
3.91
382
HBR Guide to Coaching Employees Sammanfattning
HBR Guide to Coaching Employees
Stop fixing problems. Start coaching. A conversation blueprint that builds self-sufficient teams.
av Harvard Business Publishing 2014 192 sidor
3.91
382 betyg
Better Conversations
av Jim Knight • 2015
Why most workplace conversations fail, and the eight skills that fix them.
3.97
500+
Better Conversations Sammanfattning
Better Conversations
Why most workplace conversations fail, and the eight skills that fix them.
av Jim Knight 2015 256 sidor
3.97
500+ betyg
Helping People Change
av Richard E. Boyatzis • 2019
Coaching that fixes problems shuts the brain down. Coaching that asks about aspirations opens it up.
3.92
500+
Helping People Change Sammanfattning
Helping People Change
Coaching that fixes problems shuts the brain down. Coaching that asks about aspirations opens it up.
av Richard E. Boyatzis 2019 217 sidor
3.92
500+ betyg
Own the Room
av Amy Jen Su • 2013
A four-quadrant map of leadership presence, and the tools to find your voice under pressure.
3.74
500+
Own the Room Sammanfattning
Own the Room
A four-quadrant map of leadership presence, and the tools to find your voice under pressure.
av Amy Jen Su 2013 240 sidor
3.74
500+ betyg
Brag!
av Peggy Klaus • 2003
Nobody notices quiet competence. A scripted method for selling your wins that still sounds like you.
3.68
1 000+
Brag! Sammanfattning
Brag!
Nobody notices quiet competence. A scripted method for selling your wins that still sounds like you.
av Peggy Klaus 2003 224 sidor
3.68
1 000+ betyg
The Proximity Principle
av Ken Coleman • 2019
The fastest route to the career you want is getting close to the people already doing it.
3.73
2 000+
The Proximity Principle Sammanfattning
The Proximity Principle
The fastest route to the career you want is getting close to the people already doing it.
av Ken Coleman 2019 240 sidor
3.73
2 000+ betyg
FYI
av Michael M. Lombardo • 1996
A reference book that breaks leadership into learnable skills, then gives a practice plan for each.
4.27
500+
FYI Sammanfattning
FYI
A reference book that breaks leadership into learnable skills, then gives a practice plan for each.
av Michael M. Lombardo 1996 630 sidor
4.27
500+ betyg
The Unspoken Rules
av Gorick Ng • 2021
Your boss is always asking three questions about you. The answers determine your career.
4.24
1 000+
The Unspoken Rules Sammanfattning
The Unspoken Rules
Your boss is always asking three questions about you. The answers determine your career.
av Gorick Ng 2021 253 sidor
4.24
1 000+ betyg
360-gradersledaren
av John C. Maxwell • 2006
Your title doesn't determine your influence. How to lead up, down, and sideways from anywhere.
4.16
8 000+
360-gradersledaren Sammanfattning
360-gradersledaren
Your title doesn't determine your influence. How to lead up, down, and sideways from anywhere.
av John C. Maxwell 2006 313 sidor
4.16
8 000+ betyg
DEI Deconstructed
av Lily Zheng • 2022
Intentions don't count. The field-tested playbook for DEI that measures what it changes.
4.26
500+
DEI Deconstructed Sammanfattning
DEI Deconstructed
Intentions don't count. The field-tested playbook for DEI that measures what it changes.
av Lily Zheng 2022 360 sidor
4.26
500+ betyg
Encouraging the Heart
av James M. Kouzes • 1999
Generic praise is forgettable. How to recognize people so it feels personal, specific, and real.
3.86
497
Encouraging the Heart Sammanfattning
Encouraging the Heart
Generic praise is forgettable. How to recognize people so it feels personal, specific, and real.
av James M. Kouzes 1999 240 sidor
3.86
497 betyg
On Emotional Intelligence
av Harvard Business Review • 2015
IQ gets you hired. Emotional intelligence gets you promoted: five skills any leader can strengthen.
3.93
2 000+
On Emotional Intelligence Sammanfattning
On Emotional Intelligence
IQ gets you hired. Emotional intelligence gets you promoted: five skills any leader can strengthen.
av Harvard Business Review 2015 166 sidor
3.93
2 000+ betyg
Outside In
av Harley Manning • 2012
Customer experience is the moat competitors can't copy. A complete blueprint for engineering yours.
3.93
500+
Outside In Sammanfattning
Outside In
Customer experience is the moat competitors can't copy. A complete blueprint for engineering yours.
av Harley Manning 2012 272 sidor
3.93
500+ betyg
Making Websites Win
av Karl Blanks • 2017
The scientific method applied to your website: how tiny, tested changes compound into doubled sales.
4.31
435
Making Websites Win Sammanfattning
Making Websites Win
The scientific method applied to your website: how tiny, tested changes compound into doubled sales.
av Karl Blanks 2017 352 sidor
4.31
435 betyg
HBR's 10 Must Reads for New Managers (with bonus article “How Managers Become Leaders” by Michael D. Watkins)
av Linda A. Hill • 2017
Managing a function is about depth; leading a business is about breadth. The canonical frameworks.
4.21
318
HBR's 10 Must Reads for New Managers (with bonus article “How Managers Become Leaders” by Michael D. Watkins) Sammanfattning
HBR's 10 Must Reads for New Managers (with bonus article “How Managers Become Leaders” by Michael D. Watkins)
Managing a function is about depth; leading a business is about breadth. The canonical frameworks.
av Linda A. Hill 2017 152 sidor
4.21
318 betyg
Executive Presence
av Harrison Monarth • 2019
Presence is trainable. The specific behaviors that signal leadership, even before you speak.
3.61
290
Executive Presence Sammanfattning
Executive Presence
Presence is trainable. The specific behaviors that signal leadership, even before you speak.
av Harrison Monarth 2019 273 sidor
3.61
290 betyg
Lean Impact
av Ann Mei Chang • 2018
Lean startup methods can multiply social impact, once we reward experiments over activity.
4.02
370
Lean Impact Sammanfattning
Lean Impact
Lean startup methods can multiply social impact, once we reward experiments over activity.
av Ann Mei Chang 2018 304 sidor
4.02
370 betyg
The Lost Art of Closing
av Anthony Iannarino • 2017
The close is a myth. Deals advance on commitments traded for value step by step.
4.25
500+
The Lost Art of Closing Sammanfattning
The Lost Art of Closing
The close is a myth. Deals advance on commitments traded for value step by step.
av Anthony Iannarino 2017 213 sidor
4.25
500+ betyg
Getting Naked
av Patrick Lencioni • 2002
The secret to client loyalty isn't polish. It's vulnerability. A business fable that shows you how.
4.20
6 000+
Getting Naked Sammanfattning
Getting Naked
The secret to client loyalty isn't polish. It's vulnerability. A business fable that shows you how.
av Patrick Lencioni 2002 240 sidor
4.20
6 000+ betyg
Teach Students How to Learn
av Saundra Yancy McGuire • 2015
Metacognition is the missing course. A 43-year veteran shows how to teach it inside yours.
4.18
489
Teach Students How to Learn Sammanfattning
Teach Students How to Learn
Metacognition is the missing course. A 43-year veteran shows how to teach it inside yours.
av Saundra Yancy McGuire 2015 288 sidor
4.18
489 betyg
How Children Succeed
av Paul Tough • 2012
Grit and self-control matter more than test scores, but childhood stress can erode them.
3.89
24 000+
How Children Succeed Sammanfattning
How Children Succeed
Grit and self-control matter more than test scores, but childhood stress can erode them.
av Paul Tough 2012 231 sidor
3.89
24 000+ betyg
Rise
av Patty Azzarello • 2012
Hard work won't get you promoted. Three moves to stand out, lead, and love your life.
4.42
1 000+
Rise Sammanfattning
Rise
Hard work won't get you promoted. Three moves to stand out, lead, and love your life.
av Patty Azzarello 2012 288 sidor
4.42
1 000+ betyg
Mental Models
av Indi Young • 2008
Turn user research chaos into a single diagram that exposes exactly what your product is missing.
3.86
1 000+
Mental Models Sammanfattning
Mental Models
Turn user research chaos into a single diagram that exposes exactly what your product is missing.
av Indi Young 2008 299 sidor
3.86
1 000+ betyg
The Introverted Leader
av Jennifer B. Kahnweiler • 2009
Leading when people drain you. A practical system that works with introvert wiring, not against it.
3.28
1 000+
The Introverted Leader Sammanfattning
The Introverted Leader
Leading when people drain you. A practical system that works with introvert wiring, not against it.
av Jennifer B. Kahnweiler 2009 176 sidor
3.28
1 000+ betyg
The Vision Driven Leader
av Michael Hyatt • 2020
The difference between a manager and a leader is one document. Here is the template.
4.16
1 000+
The Vision Driven Leader Sammanfattning
The Vision Driven Leader
The difference between a manager and a leader is one document. Here is the template.
av Michael Hyatt 2020 238 sidor
4.16
1 000+ betyg
The Multiplier Effect
av Liz Wiseman • 2013
A 2.3x intelligence boost hides inside every school staff: five leadership shifts that unlock it.
4.13
361
The Multiplier Effect Sammanfattning
The Multiplier Effect
A 2.3x intelligence boost hides inside every school staff: five leadership shifts that unlock it.
av Liz Wiseman 2013 208 sidor
4.13
361 betyg
Essential Scrum
av Kenneth S. Rubin • 2012
A structured launch, the smallest thing worth shipping, and a release plan that actually holds.
4.15
1 000+
Essential Scrum Sammanfattning
Essential Scrum
A structured launch, the smallest thing worth shipping, and a release plan that actually holds.
av Kenneth S. Rubin 2012 496 sidor
4.15
1 000+ betyg
This Is Service Design Doing
av Marc Stickdorn • 2016
The field manual for turning customer journey maps and sticky notes into real organizational change.
4.36
500+
This Is Service Design Doing Sammanfattning
This Is Service Design Doing
The field manual for turning customer journey maps and sticky notes into real organizational change.
av Marc Stickdorn 2016 1074 sidor
4.36
500+ betyg
Diagnosing And Changing Organizational Culture
av Kim S. Cameron • 2005
Misplaced awe is the root of every sin. Grace alone can recapture it.
3.95
454
Diagnosing And Changing Organizational Culture Sammanfattning
Diagnosing And Changing Organizational Culture
Misplaced awe is the root of every sin. Grace alone can recapture it.
av Kim S. Cameron 2005 242 sidor
3.95
454 betyg
Breakthrough Branding
av Catherine Kaputa • 2012
How to own a niche, be the face, and build a machine: the small-brand playbook.
3.82
85
Breakthrough Branding Sammanfattning
Breakthrough Branding
How to own a niche, be the face, and build a machine: the small-brand playbook.
av Catherine Kaputa 2012 228 sidor
3.82
85 betyg
The Truth about Leadership
av James M. Kouzes • 2010
Ten fundamentals for earning trust and commitment, backed by decades of research.
3.87
1 000+
The Truth about Leadership Sammanfattning
The Truth about Leadership
Ten fundamentals for earning trust and commitment, backed by decades of research.
av James M. Kouzes 2010 224 sidor
3.87
1 000+ betyg
Disrupting Class
av Clayton M. Christensen • 2008
Factory schools resist reform. Online learning will disrupt them, starting where they offer nothing.
3.86
1 000+
Disrupting Class Sammanfattning
Disrupting Class
Factory schools resist reform. Online learning will disrupt them, starting where they offer nothing.
av Clayton M. Christensen 2008 273 sidor
3.86
1 000+ betyg
Self Leadership and the One Minute Manager
av Kenneth H. Blanchard • 2005
Don't wait for a great manager. Diagnose yourself, then ask for exactly the support you need.
3.97
2 000+
Self Leadership and the One Minute Manager Sammanfattning
Self Leadership and the One Minute Manager
Don't wait for a great manager. Diagnose yourself, then ask for exactly the support you need.
av Kenneth H. Blanchard 2005 176 sidor
3.97
2 000+ betyg
Hug Your Customers
av Jack Mitchell • 2003
A family retailer's playbook for replacing sales scripts with genuine human connection.
4.03
500+
Hug Your Customers Sammanfattning
Hug Your Customers
A family retailer's playbook for replacing sales scripts with genuine human connection.
av Jack Mitchell 2003 319 sidor
4.03
500+ betyg
Social-Emotional Learning and the Brain
av Marilee Sprenger • 2020
Your calm is the classroom's most powerful SEL tool. A brain-based guide to emotional intelligence.
4.01
282
Social-Emotional Learning and the Brain Sammanfattning
Social-Emotional Learning and the Brain
Your calm is the classroom's most powerful SEL tool. A brain-based guide to emotional intelligence.
av Marilee Sprenger 2020 220 sidor
4.01
282 betyg
10 Simple Secrets of the World's Greatest Business Communicators
av Carmine Gallo • 2005
The nine habits that let some speakers hold every room, distilled from the best in business.
3.87
305
10 Simple Secrets of the World's Greatest Business Communicators Sammanfattning
10 Simple Secrets of the World's Greatest Business Communicators
The nine habits that let some speakers hold every room, distilled from the best in business.
av Carmine Gallo 2005 140 sidor
3.87
305 betyg
What's Math Got to Do with It?
av Jo Boaler • 2008
Why ability grouping and timed tests backfire, and what builds mathematical thinkers instead.
4.28
1 000+
What's Math Got to Do with It? Sammanfattning
What's Math Got to Do with It?
Why ability grouping and timed tests backfire, and what builds mathematical thinkers instead.
av Jo Boaler 2008 218 sidor
4.28
1 000+ betyg
Driving Digital Strategy
av Sunil Gupta • 2018
Digital strategy is business model strategy. Guide for reimagining yours without killing the present
4.05
442
Driving Digital Strategy Sammanfattning
Driving Digital Strategy
Digital strategy is business model strategy. Guide for reimagining yours without killing the present
av Sunil Gupta 2018 345 sidor
4.05
442 betyg
Working with Difficult People
av Amy Cooper Hakim • 1990
How to disarm the ten types of difficult coworkers and keep your sanity intact.
3.24
190
Working with Difficult People Sammanfattning
Working with Difficult People
How to disarm the ten types of difficult coworkers and keep your sanity intact.
av Amy Cooper Hakim 1990 352 sidor
3.24
190 betyg
Good Boss, Bad Boss
av Robert I. Sutton • 2010
The gap between the boss you think you are and the one your team sees.
3.79
2 000+
Good Boss, Bad Boss Sammanfattning
Good Boss, Bad Boss
The gap between the boss you think you are and the one your team sees.
av Robert I. Sutton 2010 320 sidor
3.79
2 000+ betyg
Ask a Manager
av Alison Green • 2018
Every workplace problem is a conversation you are avoiding. Here is exactly what to say.
3.91
1 000+
Ask a Manager Sammanfattning
Ask a Manager
Every workplace problem is a conversation you are avoiding. Here is exactly what to say.
av Alison Green 2018 304 sidor
3.91
1 000+ betyg
Leading with the Heart
av Mike Krzyzewski • 2001
A Hall of Fame coach's formula for building teams that play for each other, not the scoreboard.
4.2
4 000+
Leading with the Heart Sammanfattning
Leading with the Heart
A Hall of Fame coach's formula for building teams that play for each other, not the scoreboard.
av Mike Krzyzewski 2001 291 sidor
4.2
4 000+ betyg
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