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SoBrief

Dezvoltare profesională Rezumate de cărți

The Customer Service Revolution
de John R. DiJulius • 2015
A systematic playbook for customer experiences so good your customers stop asking about price.
4.04
279
The Customer Service Revolution Rezumat
The Customer Service Revolution
A systematic playbook for customer experiences so good your customers stop asking about price.
de John R. DiJulius 2015 205 pagini
4.04
279 evaluări
Product Roadmaps Relaunched
de C. Todd Lombardo • 2017
Stop promising features: build a roadmap that communicates strategy and embraces change.
4.10
1.000+
Product Roadmaps Relaunched Rezumat
Product Roadmaps Relaunched
Stop promising features: build a roadmap that communicates strategy and embraces change.
de C. Todd Lombardo 2017 358 pagini
4.10
1.000+ evaluări
Do What You Are
de Paul D. Tieger • 1992
A four-part formula for career fit that goes deeper than skills, interests, or values.
3.78
5.000+
Do What You Are Rezumat
Do What You Are
A four-part formula for career fit that goes deeper than skills, interests, or values.
de Paul D. Tieger 1992 416 pagini
3.78
5.000+ evaluări
Building Motivational Interviewing Skills
de David B. Rosengren • 2009
Turn conversations into catalysts for change: a skill-building workbook for helping professionals.
4.13
380
Building Motivational Interviewing Skills Rezumat
Building Motivational Interviewing Skills
Turn conversations into catalysts for change: a skill-building workbook for helping professionals.
de David B. Rosengren 2009 335 pagini
4.13
380 evaluări
10 Mindframes for Visible Learning
de John Hattie • 2017
Ten teacher beliefs that outperform any technique, backed by education's largest research base.
3.85
353
10 Mindframes for Visible Learning Rezumat
10 Mindframes for Visible Learning
Ten teacher beliefs that outperform any technique, backed by education's largest research base.
de John Hattie 2017 180 pagini
3.85
353 evaluări
Equity-Centered Trauma-Informed Education (Equity and Social Justice in Education)
de Alex Shevrin Venet • 2021
Your school's policies may be causing trauma. The shift from fixing kids to fixing systems.
4.49
500+
Equity-Centered Trauma-Informed Education (Equity and Social Justice in Education) Rezumat
Equity-Centered Trauma-Informed Education (Equity and Social Justice in Education)
Your school's policies may be causing trauma. The shift from fixing kids to fixing systems.
de Alex Shevrin Venet 2021 256 pagini
4.49
500+ evaluări
Essentials of Negotiation
de Roy J. Lewicki • 1996
Turn negotiation from instinct into strategy. Map power, build leverage, refuse bad deals.
3.75
484
Essentials of Negotiation Rezumat
Essentials of Negotiation
Turn negotiation from instinct into strategy. Map power, build leverage, refuse bad deals.
de Roy J. Lewicki 1996 304 pagini
3.75
484 evaluări
A Practical Guide to Emotional Intelligence
de David Walton • 2012
85% of what separates top leaders is emotional skill. The manual for building it.
3.65
1.000+
A Practical Guide to Emotional Intelligence Rezumat
A Practical Guide to Emotional Intelligence
85% of what separates top leaders is emotional skill. The manual for building it.
de David Walton 2012 197 pagini
3.65
1.000+ evaluări
HBR Guide to Coaching Employees
de Harvard Business Publishing • 2014
Stop fixing problems. Start coaching. A conversation blueprint that builds self-sufficient teams.
3.91
382
HBR Guide to Coaching Employees Rezumat
HBR Guide to Coaching Employees
Stop fixing problems. Start coaching. A conversation blueprint that builds self-sufficient teams.
de Harvard Business Publishing 2014 192 pagini
3.91
382 evaluări
Better Conversations
de Jim Knight • 2015
Why most workplace conversations fail, and the eight skills that fix them.
3.97
500+
Better Conversations Rezumat
Better Conversations
Why most workplace conversations fail, and the eight skills that fix them.
de Jim Knight 2015 256 pagini
3.97
500+ evaluări
Helping People Change
de Richard E. Boyatzis • 2019
Coaching that fixes problems shuts the brain down. Coaching that asks about aspirations opens it up.
3.92
500+
Helping People Change Rezumat
Helping People Change
Coaching that fixes problems shuts the brain down. Coaching that asks about aspirations opens it up.
de Richard E. Boyatzis 2019 217 pagini
3.92
500+ evaluări
Own the Room
de Amy Jen Su • 2013
A four-quadrant map of leadership presence, and the tools to find your voice under pressure.
3.74
500+
Own the Room Rezumat
Own the Room
A four-quadrant map of leadership presence, and the tools to find your voice under pressure.
de Amy Jen Su 2013 240 pagini
3.74
500+ evaluări
Brag!
de Peggy Klaus • 2003
Nobody notices quiet competence. A scripted method for selling your wins that still sounds like you.
3.68
1.000+
Brag! Rezumat
Brag!
Nobody notices quiet competence. A scripted method for selling your wins that still sounds like you.
de Peggy Klaus 2003 224 pagini
3.68
1.000+ evaluări
The Proximity Principle
de Ken Coleman • 2019
The fastest route to the career you want is getting close to the people already doing it.
3.73
2.000+
The Proximity Principle Rezumat
The Proximity Principle
The fastest route to the career you want is getting close to the people already doing it.
de Ken Coleman 2019 240 pagini
3.73
2.000+ evaluări
FYI
de Michael M. Lombardo • 1996
A reference book that breaks leadership into learnable skills, then gives a practice plan for each.
4.27
500+
FYI Rezumat
FYI
A reference book that breaks leadership into learnable skills, then gives a practice plan for each.
de Michael M. Lombardo 1996 630 pagini
4.27
500+ evaluări
The Unspoken Rules
de Gorick Ng • 2021
Your boss is always asking three questions about you. The answers determine your career.
4.24
1.000+
The Unspoken Rules Rezumat
The Unspoken Rules
Your boss is always asking three questions about you. The answers determine your career.
de Gorick Ng 2021 253 pagini
4.24
1.000+ evaluări
The 360 Degree Leader
de John C. Maxwell • 2006
Your title doesn't determine your influence. How to lead up, down, and sideways from anywhere.
4.16
8.000+
The 360 Degree Leader Rezumat
The 360 Degree Leader
Your title doesn't determine your influence. How to lead up, down, and sideways from anywhere.
de John C. Maxwell 2006 313 pagini
4.16
8.000+ evaluări
DEI Deconstructed
de Lily Zheng • 2022
Intentions don't count. The field-tested playbook for DEI that measures what it changes.
4.26
500+
DEI Deconstructed Rezumat
DEI Deconstructed
Intentions don't count. The field-tested playbook for DEI that measures what it changes.
de Lily Zheng 2022 360 pagini
4.26
500+ evaluări
Encouraging the Heart
de James M. Kouzes • 1999
Generic praise is forgettable. How to recognize people so it feels personal, specific, and real.
3.86
497
Encouraging the Heart Rezumat
Encouraging the Heart
Generic praise is forgettable. How to recognize people so it feels personal, specific, and real.
de James M. Kouzes 1999 240 pagini
3.86
497 evaluări
On Emotional Intelligence
de Harvard Business Review • 2015
IQ gets you hired. Emotional intelligence gets you promoted: five skills any leader can strengthen.
3.93
2.000+
On Emotional Intelligence Rezumat
On Emotional Intelligence
IQ gets you hired. Emotional intelligence gets you promoted: five skills any leader can strengthen.
de Harvard Business Review 2015 166 pagini
3.93
2.000+ evaluări
Outside In
de Harley Manning • 2012
Customer experience is the moat competitors can't copy. A complete blueprint for engineering yours.
3.93
500+
Outside In Rezumat
Outside In
Customer experience is the moat competitors can't copy. A complete blueprint for engineering yours.
de Harley Manning 2012 272 pagini
3.93
500+ evaluări
Making Websites Win
de Karl Blanks • 2017
The scientific method applied to your website: how tiny, tested changes compound into doubled sales.
4.31
435
Making Websites Win Rezumat
Making Websites Win
The scientific method applied to your website: how tiny, tested changes compound into doubled sales.
de Karl Blanks 2017 352 pagini
4.31
435 evaluări
HBR's 10 Must Reads for New Managers (with bonus article “How Managers Become Leaders” by Michael D. Watkins)
de Linda A. Hill • 2017
Managing a function is about depth; leading a business is about breadth. The canonical frameworks.
4.21
318
HBR's 10 Must Reads for New Managers (with bonus article “How Managers Become Leaders” by Michael D. Watkins) Rezumat
HBR's 10 Must Reads for New Managers (with bonus article “How Managers Become Leaders” by Michael D. Watkins)
Managing a function is about depth; leading a business is about breadth. The canonical frameworks.
de Linda A. Hill 2017 152 pagini
4.21
318 evaluări
Executive Presence
de Harrison Monarth • 2019
Presence is trainable. The specific behaviors that signal leadership, even before you speak.
3.61
290
Executive Presence Rezumat
Executive Presence
Presence is trainable. The specific behaviors that signal leadership, even before you speak.
de Harrison Monarth 2019 273 pagini
3.61
290 evaluări
Lean Impact
de Ann Mei Chang • 2018
Lean startup methods can multiply social impact, once we reward experiments over activity.
4.02
370
Lean Impact Rezumat
Lean Impact
Lean startup methods can multiply social impact, once we reward experiments over activity.
de Ann Mei Chang 2018 304 pagini
4.02
370 evaluări
The Lost Art of Closing
de Anthony Iannarino • 2017
The close is a myth. Deals advance on commitments traded for value step by step.
4.25
500+
The Lost Art of Closing Rezumat
The Lost Art of Closing
The close is a myth. Deals advance on commitments traded for value step by step.
de Anthony Iannarino 2017 213 pagini
4.25
500+ evaluări
Getting Naked
de Patrick Lencioni • 2002
The secret to client loyalty isn't polish. It's vulnerability. A business fable that shows you how.
4.20
6.000+
Getting Naked Rezumat
Getting Naked
The secret to client loyalty isn't polish. It's vulnerability. A business fable that shows you how.
de Patrick Lencioni 2002 240 pagini
4.20
6.000+ evaluări
Teach Students How to Learn
de Saundra Yancy McGuire • 2015
Metacognition is the missing course. A 43-year veteran shows how to teach it inside yours.
4.18
489
Teach Students How to Learn Rezumat
Teach Students How to Learn
Metacognition is the missing course. A 43-year veteran shows how to teach it inside yours.
de Saundra Yancy McGuire 2015 288 pagini
4.18
489 evaluări
How Children Succeed
de Paul Tough • 2012
Grit and self-control matter more than test scores, but childhood stress can erode them.
3.89
24.000+
How Children Succeed Rezumat
How Children Succeed
Grit and self-control matter more than test scores, but childhood stress can erode them.
de Paul Tough 2012 231 pagini
3.89
24.000+ evaluări
Rise
de Patty Azzarello • 2012
Hard work won't get you promoted. Three moves to stand out, lead, and love your life.
4.42
1.000+
Rise Rezumat
Rise
Hard work won't get you promoted. Three moves to stand out, lead, and love your life.
de Patty Azzarello 2012 288 pagini
4.42
1.000+ evaluări
Mental Models
de Indi Young • 2008
Turn user research chaos into a single diagram that exposes exactly what your product is missing.
3.86
1.000+
Mental Models Rezumat
Mental Models
Turn user research chaos into a single diagram that exposes exactly what your product is missing.
de Indi Young 2008 299 pagini
3.86
1.000+ evaluări
The Introverted Leader
de Jennifer B. Kahnweiler • 2009
Leading when people drain you. A practical system that works with introvert wiring, not against it.
3.28
1.000+
The Introverted Leader Rezumat
The Introverted Leader
Leading when people drain you. A practical system that works with introvert wiring, not against it.
de Jennifer B. Kahnweiler 2009 176 pagini
3.28
1.000+ evaluări
The Vision Driven Leader
de Michael Hyatt • 2020
The difference between a manager and a leader is one document. Here is the template.
4.16
1.000+
The Vision Driven Leader Rezumat
The Vision Driven Leader
The difference between a manager and a leader is one document. Here is the template.
de Michael Hyatt 2020 238 pagini
4.16
1.000+ evaluări
The Multiplier Effect
de Liz Wiseman • 2013
A 2.3x intelligence boost hides inside every school staff: five leadership shifts that unlock it.
4.13
361
The Multiplier Effect Rezumat
The Multiplier Effect
A 2.3x intelligence boost hides inside every school staff: five leadership shifts that unlock it.
de Liz Wiseman 2013 208 pagini
4.13
361 evaluări
Essential Scrum
de Kenneth S. Rubin • 2012
A structured launch, the smallest thing worth shipping, and a release plan that actually holds.
4.15
1.000+
Essential Scrum Rezumat
Essential Scrum
A structured launch, the smallest thing worth shipping, and a release plan that actually holds.
de Kenneth S. Rubin 2012 496 pagini
4.15
1.000+ evaluări
This Is Service Design Doing
de Marc Stickdorn • 2016
The field manual for turning customer journey maps and sticky notes into real organizational change.
4.36
500+
This Is Service Design Doing Rezumat
This Is Service Design Doing
The field manual for turning customer journey maps and sticky notes into real organizational change.
de Marc Stickdorn 2016 1074 pagini
4.36
500+ evaluări
Diagnosing And Changing Organizational Culture
de Kim S. Cameron • 2005
Misplaced awe is the root of every sin. Grace alone can recapture it.
3.95
454
Diagnosing And Changing Organizational Culture Rezumat
Diagnosing And Changing Organizational Culture
Misplaced awe is the root of every sin. Grace alone can recapture it.
de Kim S. Cameron 2005 242 pagini
3.95
454 evaluări
Breakthrough Branding
de Catherine Kaputa • 2012
How to own a niche, be the face, and build a machine: the small-brand playbook.
3.82
85
Breakthrough Branding Rezumat
Breakthrough Branding
How to own a niche, be the face, and build a machine: the small-brand playbook.
de Catherine Kaputa 2012 228 pagini
3.82
85 evaluări
The Truth about Leadership
de James M. Kouzes • 2010
Ten fundamentals for earning trust and commitment, backed by decades of research.
3.87
1.000+
The Truth about Leadership Rezumat
The Truth about Leadership
Ten fundamentals for earning trust and commitment, backed by decades of research.
de James M. Kouzes 2010 224 pagini
3.87
1.000+ evaluări
Disrupting Class
de Clayton M. Christensen • 2008
Factory schools resist reform. Online learning will disrupt them, starting where they offer nothing.
3.86
1.000+
Disrupting Class Rezumat
Disrupting Class
Factory schools resist reform. Online learning will disrupt them, starting where they offer nothing.
de Clayton M. Christensen 2008 273 pagini
3.86
1.000+ evaluări
Self Leadership and the One Minute Manager
de Kenneth H. Blanchard • 2005
Don't wait for a great manager. Diagnose yourself, then ask for exactly the support you need.
3.97
2.000+
Self Leadership and the One Minute Manager Rezumat
Self Leadership and the One Minute Manager
Don't wait for a great manager. Diagnose yourself, then ask for exactly the support you need.
de Kenneth H. Blanchard 2005 176 pagini
3.97
2.000+ evaluări
Hug Your Customers
de Jack Mitchell • 2003
A family retailer's playbook for replacing sales scripts with genuine human connection.
4.03
500+
Hug Your Customers Rezumat
Hug Your Customers
A family retailer's playbook for replacing sales scripts with genuine human connection.
de Jack Mitchell 2003 319 pagini
4.03
500+ evaluări
Social-Emotional Learning and the Brain
de Marilee Sprenger • 2020
Your calm is the classroom's most powerful SEL tool. A brain-based guide to emotional intelligence.
4.01
282
Social-Emotional Learning and the Brain Rezumat
Social-Emotional Learning and the Brain
Your calm is the classroom's most powerful SEL tool. A brain-based guide to emotional intelligence.
de Marilee Sprenger 2020 220 pagini
4.01
282 evaluări
10 Simple Secrets of the World's Greatest Business Communicators
de Carmine Gallo • 2005
The nine habits that let some speakers hold every room, distilled from the best in business.
3.87
305
10 Simple Secrets of the World's Greatest Business Communicators Rezumat
10 Simple Secrets of the World's Greatest Business Communicators
The nine habits that let some speakers hold every room, distilled from the best in business.
de Carmine Gallo 2005 140 pagini
3.87
305 evaluări
What's Math Got to Do with It?
de Jo Boaler • 2008
Why ability grouping and timed tests backfire, and what builds mathematical thinkers instead.
4.28
1.000+
What's Math Got to Do with It? Rezumat
What's Math Got to Do with It?
Why ability grouping and timed tests backfire, and what builds mathematical thinkers instead.
de Jo Boaler 2008 218 pagini
4.28
1.000+ evaluări
Driving Digital Strategy
de Sunil Gupta • 2018
Digital strategy is business model strategy. Guide for reimagining yours without killing the present
4.05
442
Driving Digital Strategy Rezumat
Driving Digital Strategy
Digital strategy is business model strategy. Guide for reimagining yours without killing the present
de Sunil Gupta 2018 345 pagini
4.05
442 evaluări
Working with Difficult People
de Amy Cooper Hakim • 1990
How to disarm the ten types of difficult coworkers and keep your sanity intact.
3.24
190
Working with Difficult People Rezumat
Working with Difficult People
How to disarm the ten types of difficult coworkers and keep your sanity intact.
de Amy Cooper Hakim 1990 352 pagini
3.24
190 evaluări
Good Boss, Bad Boss
de Robert I. Sutton • 2010
The gap between the boss you think you are and the one your team sees.
3.79
2.000+
Good Boss, Bad Boss Rezumat
Good Boss, Bad Boss
The gap between the boss you think you are and the one your team sees.
de Robert I. Sutton 2010 320 pagini
3.79
2.000+ evaluări
Ask a Manager
de Alison Green • 2018
Every workplace problem is a conversation you are avoiding. Here is exactly what to say.
3.91
1.000+
Ask a Manager Rezumat
Ask a Manager
Every workplace problem is a conversation you are avoiding. Here is exactly what to say.
de Alison Green 2018 304 pagini
3.91
1.000+ evaluări
Leading with the Heart
de Mike Krzyzewski • 2001
A Hall of Fame coach's formula for building teams that play for each other, not the scoreboard.
4.2
4.000+
Leading with the Heart Rezumat
Leading with the Heart
A Hall of Fame coach's formula for building teams that play for each other, not the scoreboard.
de Mike Krzyzewski 2001 291 pagini
4.2
4.000+ evaluări
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