50 Books like The Mediator's Handbook

Beyond Reason

by Roger Fisher • 2005

Your emotions aren't wrecking your negotiations. Ignoring them is. Here's how to put them to work.

3.88

1k+

🗣️ Negotiation Tactics ⚖️ Principled Negotiation 🎭 Emotional Intelligence 🛑 De-Escalation Techniques 🕊️ Conflict Resolution

Beyond Reason 97%

Your emotions aren't wrecking your negotiations. Ignoring them is. Here's how to put them to work.

by Roger Fisher 2005

3.88

1k+ ratings

🗣️ Negotiation Tactics ⚖️ Principled Negotiation 🎭 Emotional Intelligence 🛑 De-Escalation Techniques 🕊️ Conflict Resolution

The 3rd Alternative

by Stephen R. Covey • 2011

Compromise is failure. A collaborative method for building answers neither side imagined.

4.08

2k+

🕊️ Conflict Resolution 🧩 Integrative Thinking 👂 Empathic Listening 🔄 Systems Thinking ⚖️ Restorative Justice

The 3rd Alternative 96%

Compromise is failure. A collaborative method for building answers neither side imagined.

by Stephen R. Covey 2011

4.08

2k+ ratings

🕊️ Conflict Resolution 🧩 Integrative Thinking 👂 Empathic Listening 🔄 Systems Thinking ⚖️ Restorative Justice

Getting Past No

by William Ury • 1991

Push a stubborn counterpart and they dig in harder. Five counterintuitive moves that earn agreement.

3.99

7k+

🤝 Negotiation Tactics 🧊 De-Escalation 👂 Active Listening 🧘 Emotional Regulation ⚖️ Principled Negotiation

Getting Past No 96%

Push a stubborn counterpart and they dig in harder. Five counterintuitive moves that earn agreement.

by William Ury 1991

3.99

7k+ ratings

🤝 Negotiation Tactics 🧊 De-Escalation 👂 Active Listening 🧘 Emotional Regulation ⚖️ Principled Negotiation

The Book of Real-World Negotiations

by Joshua N. Weiss • 2020

Turn power gaps, high emotions, and culture clashes into your biggest negotiation advantages.

3.97

🤝 Negotiation Strategies 🕊️ Conflict Resolution 🧠 Emotional Intelligence 💡 Creative Problem Solving ⚖️ Power Dynamics

The Book of Real-World Negotiations Summary

The Book of Real-World Negotiations 96%

Turn power gaps, high emotions, and culture clashes into your biggest negotiation advantages.

by Joshua N. Weiss 2020

3.97

29 ratings

🤝 Negotiation Strategies 🕊️ Conflict Resolution 🧠 Emotional Intelligence 💡 Creative Problem Solving ⚖️ Power Dynamics

Negotiating for Success

by George J. Siedel • 2014

Calculate your walk-away, anchor their mind, and write contracts that actually work.

4.04

612

🗣️ Negotiation Skills 🤝 Deal Making ⚖️ Conflict Resolution 🧠 Persuasion Tactics 🌍 Global Negotiation

Negotiating for Success 96%

Calculate your walk-away, anchor their mind, and write contracts that actually work.

by George J. Siedel 2014

4.04

612 ratings

🗣️ Negotiation Skills 🤝 Deal Making ⚖️ Conflict Resolution 🧠 Persuasion Tactics 🌍 Global Negotiation

Good for You, Great for Me

by Lawrence E. Susskind • 2014

Most negotiators leave value unclaimed. Create more together, then confidently take your share.

3.51

🎯 Negotiation Strategy 🤝 Deal-Making 🕊️ Conflict Resolution 🧭 Interest-Based Negotiation 🏛️ Consensus Building

Good for You, Great for Me 95%

Most negotiators leave value unclaimed. Create more together, then confidently take your share.

by Lawrence E. Susskind 2014

3.51

89 ratings

🎯 Negotiation Strategy 🤝 Deal-Making 🕊️ Conflict Resolution 🧭 Interest-Based Negotiation 🏛️ Consensus Building

The One Minute Negotiator

by Don Hutson • 2010

Four strategies and a sixty-second prep habit to cure negotiation avoidance and land better deals.

3.36

222

💼 Negotiation Tactics 🧠 Behavioral Styles 🤝 Conflict Resolution 🃏 Situational Negotiation 🧘 Mental Preparation

The One Minute Negotiator 95%

Four strategies and a sixty-second prep habit to cure negotiation avoidance and land better deals.

by Don Hutson 2010

3.36

222 ratings

💼 Negotiation Tactics 🧠 Behavioral Styles 🤝 Conflict Resolution 🃏 Situational Negotiation 🧘 Mental Preparation

Getting to Yes with Yourself

by William Ury • 2015

Negotiation fails because of what you bring, not what they do. The fix starts with you.

3.96

2k+

🧠 Negotiation Psychology 🕊️ Conflict Resolution 🪞 Inner Work 💗 Self-Compassion 🤝 Principled Negotiation

Getting to Yes with Yourself 95%

Negotiation fails because of what you bring, not what they do. The fix starts with you.

by William Ury 2015

3.96

2k+ ratings

🧠 Negotiation Psychology 🕊️ Conflict Resolution 🪞 Inner Work 💗 Self-Compassion 🤝 Principled Negotiation

Resolving Conflicts at Work

by Kenneth Cloke • 2011

Workplace conflict isn't the problem. Ten strategies for finding the real one hiding underneath.

3.79

132

🕊️ Conflict Resolution 🤝 Mediation Skills 🧠 Emotional Intelligence 🏢 Organizational Culture 🔄 Systems Thinking

Resolving Conflicts at Work 95%

Workplace conflict isn't the problem. Ten strategies for finding the real one hiding underneath.

by Kenneth Cloke 2011

3.79

132 ratings

🕊️ Conflict Resolution 🤝 Mediation Skills 🧠 Emotional Intelligence 🏢 Organizational Culture 🔄 Systems Thinking

Difficult Conversations

by Douglas Stone • 1999

Every argument has three hidden layers. Stop debating the surface; learn which one actually matters.

4.07

20k+

🧩 Conflict Resolution 🗣️ Workplace Communication 🪞 Identity And Ego 👂 Active Listening ⚖️ Accountability

Difficult Conversations 95%

Every argument has three hidden layers. Stop debating the surface; learn which one actually matters.

by Douglas Stone 1999

4.07

20k+ ratings

🧩 Conflict Resolution 🗣️ Workplace Communication 🪞 Identity And Ego 👂 Active Listening ⚖️ Accountability

Negotiating the Impossible

by Deepak Malhotra • 2016

Standard tactics backfire in a deadlock. The counterintuitive moves that actually break through.

4.17

846

🔥 High-Stakes Negotiation 🕊️ Conflict De-Escalation 🖼️ Framing Effects ⚙️ Negotiation Process 👁️ Perspective Taking

Negotiating the Impossible 95%

Standard tactics backfire in a deadlock. The counterintuitive moves that actually break through.

by Deepak Malhotra 2016

4.17

846 ratings

🔥 High-Stakes Negotiation 🕊️ Conflict De-Escalation 🖼️ Framing Effects ⚙️ Negotiation Process 👁️ Perspective Taking

Order Out of Chaos

by Scott Walker • 2023

A kidnap negotiator's rules for influence: tactics that free hostages can land your next deal.

3.58

190

🔐 Hostage Negotiation 💓 Emotional Intelligence 👂 Active Listening 🧲 Persuasion Techniques 🕊️ Conflict Resolution

Order Out of Chaos 95%

A kidnap negotiator's rules for influence: tactics that free hostages can land your next deal.

by Scott Walker 2023

3.58

190 ratings

🔐 Hostage Negotiation 💓 Emotional Intelligence 👂 Active Listening 🧲 Persuasion Techniques 🕊️ Conflict Resolution

The Art of Negotiation

by Tim Castle • 2018

Preparation beats persuasion: a negotiation system that works for salary, home, and everyday life.

3.72

168

🎯 Negotiation Tactics 🤝 Win-Win Negotiation 👂 Active Listening 💰 Salary Negotiation 🧠 Mental Resilience

The Art of Negotiation 94%

Preparation beats persuasion: a negotiation system that works for salary, home, and everyday life.

by Tim Castle 2018

3.72

168 ratings

🎯 Negotiation Tactics 🤝 Win-Win Negotiation 👂 Active Listening 💰 Salary Negotiation 🧠 Mental Resilience

The Art of Facilitation

by Dale Hunter • 1995

Better agendas won't fix your meetings. Read the room, listen deeper, and guide from the edge.

3.71

119

📋 Meeting Facilitation 🧑‍🤝‍🧑 Group Dynamics 🤝 Consensus Building 👂 Active Listening 🕊️ Conflict Resolution

The Art of Facilitation 94%

Better agendas won't fix your meetings. Read the room, listen deeper, and guide from the edge.

by Dale Hunter 1995

3.71

119 ratings

📋 Meeting Facilitation 🧑‍🤝‍🧑 Group Dynamics 🤝 Consensus Building 👂 Active Listening 🕊️ Conflict Resolution

Negotiating the Nonnegotiable

by Daniel Shapiro • 2016

Reason fails when identity is at stake. A framework for the conflicts that matter most.

3.86

831

🕊️ Conflict Resolution 🎭 Identity And Conflict 🤝 Reconciliation 👥 Tribalism 🏛️ Harvard Negotiation Project

Negotiating the Nonnegotiable 94%

Reason fails when identity is at stake. A framework for the conflicts that matter most.

by Daniel Shapiro 2016

3.86

831 ratings

🕊️ Conflict Resolution 🎭 Identity And Conflict 🤝 Reconciliation 👥 Tribalism 🏛️ Harvard Negotiation Project

CRUCIAL CONVERSATIONS

by Joseph Grenny • 2002

Tough conversations derail when people clam up or lash out. A method for keeping them productive.

4.07

83k+

🔥 Conflict Resolution 💬 Difficult Conversations 🏢 Workplace Communication 🧠 Emotional Intelligence 👂 Active Listening

CRUCIAL CONVERSATIONS 94%

Tough conversations derail when people clam up or lash out. A method for keeping them productive.

by Joseph Grenny 2002

4.07

83k+ ratings

🔥 Conflict Resolution 💬 Difficult Conversations 🏢 Workplace Communication 🧠 Emotional Intelligence 👂 Active Listening

Ask for More

by Alexandra Carter • 2020

Most people negotiate with demands. The pros start with three words anyone can say.

4.12

867

💼 Negotiation Strategies 🕊️ Conflict Resolution ❓ Asking Questions 🧠 Emotional Intelligence 🪞 Self-Awareness

Ask for More 94%

Most people negotiate with demands. The pros start with three words anyone can say.

by Alexandra Carter 2020

4.12

867 ratings

💼 Negotiation Strategies 🕊️ Conflict Resolution ❓ Asking Questions 🧠 Emotional Intelligence 🪞 Self-Awareness

Getting More

by Stuart Diamond • 2010

Negotiation is mostly about emotions and relationships; the substance is barely a rounding error.

4.09

4k+

🤝 Negotiation Strategies 💼 Workplace Negotiation 🧠 Emotional Intelligence 👂 Active Listening 🖼️ Framing Techniques

Getting More 94%

Negotiation is mostly about emotions and relationships; the substance is barely a rounding error.

by Stuart Diamond 2010

4.09

4k+ ratings

🤝 Negotiation Strategies 💼 Workplace Negotiation 🧠 Emotional Intelligence 👂 Active Listening 🖼️ Framing Techniques

Managing Narcissists, Blamers, Dramatics and More...

by Mark Murphy • 2019

When blame flies or drama explodes, the exact words that keep you calm and in control.

4.07

193

💥 Workplace Conflict 🗣️ Communication Scripts 🧩 Personality Types 🚧 Setting Boundaries 🤝 Conflict Resolution

Managing Narcissists, Blamers, Dramatics and More... Summary

Managing Narcissists, Blamers, Dramatics and More... 94%

When blame flies or drama explodes, the exact words that keep you calm and in control.

by Mark Murphy 2019

4.07

193 ratings

💥 Workplace Conflict 🗣️ Communication Scripts 🧩 Personality Types 🚧 Setting Boundaries 🤝 Conflict Resolution

You Can Negotiate Anything

by Herb Cohen • 1980

Three hidden levers rule every negotiation. Learn to use them to get what you want.

3.82

3k+

🗣️ Negotiation Tactics ⚡ Power Dynamics 🕊️ Conflict Resolution 💬 Everyday Influence 🤝 Win-Win Negotiation

You Can Negotiate Anything 94%

Three hidden levers rule every negotiation. Learn to use them to get what you want.

by Herb Cohen 1980

3.82

3k+ ratings

🗣️ Negotiation Tactics ⚡ Power Dynamics 🕊️ Conflict Resolution 💬 Everyday Influence 🤝 Win-Win Negotiation

Conflict Fluent

by Emily Taylor • 2021

Every conflict you face gets the same response. There are four other options worth learning.

4.33

🧩 Conflict Resolution 🗣️ Communication Skills 🎭 Conflict Styles ✋ Assertiveness 🚧 Boundary Setting

Conflict Fluent 94%

Every conflict you face gets the same response. There are four other options worth learning.

by Emily Taylor 2021

4.33

6 ratings

🧩 Conflict Resolution 🗣️ Communication Skills 🎭 Conflict Styles ✋ Assertiveness 🚧 Boundary Setting

Split the Pie

by Barry Nalebuff • 2022

In any deal, split only what neither side can achieve alone. Half is always yours.

4.04

310

🎯 Negotiation Strategy 🤝 Interest-Based Negotiation ♟️ Game Theory ⚡ Power Dynamics 💼 Business Deals

Split the Pie 94%

In any deal, split only what neither side can achieve alone. Half is always yours.

by Barry Nalebuff 2022

4.04

310 ratings

🎯 Negotiation Strategy 🤝 Interest-Based Negotiation ♟️ Game Theory ⚡ Power Dynamics 💼 Business Deals

Negotiate This!

by Herb Cohen • 2003

Leverage doesn't win negotiations. Perception, style, and the willingness to walk do.

3.93

347

🎯 Negotiation Tactics 🤝 Win-Win Negotiation 💬 Strategic Communication 👁️ Perception Management 🧠 Negotiation Mindset

Negotiate This! 94%

Leverage doesn't win negotiations. Perception, style, and the willingness to walk do.

by Herb Cohen 2003

3.93

347 ratings

🎯 Negotiation Tactics 🤝 Win-Win Negotiation 💬 Strategic Communication 👁️ Perception Management 🧠 Negotiation Mindset

Bargaining with the Devil

by Robert Mnookin • 2010

A framework for deciding when to negotiate with an enemy, even when your gut says fight.

3.91

656

🤝 Adversary Negotiation 🕊️ Conflict Resolution 🧠 Cognitive Biases 🗺️ Decision Frameworks ⚖️ Moral Dilemmas

Bargaining with the Devil 94%

A framework for deciding when to negotiate with an enemy, even when your gut says fight.

by Robert Mnookin 2010

3.91

656 ratings

🤝 Adversary Negotiation 🕊️ Conflict Resolution 🧠 Cognitive Biases 🗺️ Decision Frameworks ⚖️ Moral Dilemmas

Bargaining for Advantage

by G. Richard Shell • 1999

The negotiation method that sizes up the situation so your natural style becomes your advantage.

3.90

7k+

🎯 Negotiation Strategy 🔄 Situational Negotiation 🧠 Behavioral Economics 🗣️ Persuasion Psychology 💬 Strategic Communication

Bargaining for Advantage 94%

The negotiation method that sizes up the situation so your natural style becomes your advantage.

by G. Richard Shell 1999

3.90

7k+ ratings

🎯 Negotiation Strategy 🔄 Situational Negotiation 🧠 Behavioral Economics 🗣️ Persuasion Psychology 💬 Strategic Communication

Power of a Positive No

by William Ury • 2007

Why your no gets ignored: connecting it to a bigger yes makes boundaries hold.

4.00

4k+

🤝 Negotiation 🚧 Boundary Setting 🎯 Principled Negotiation 🗣️ Assertiveness ⚖️ Conflict Resolution

Power of a Positive No 94%

Why your no gets ignored: connecting it to a bigger yes makes boundaries hold.

by William Ury 2007

4.00

4k+ ratings

🤝 Negotiation 🚧 Boundary Setting 🎯 Principled Negotiation 🗣️ Assertiveness ⚖️ Conflict Resolution

Conflicts

by Edward de Bono • 1985

Most conflict resolution just refines the argument. What if disputes were design problems instead?

3.52

🕊️ Conflict Resolution 🎨 Design Thinking 🗺️ Mental Models 💡 Creative Thinking 🔄 Systems Thinking

Conflicts 94%

Most conflict resolution just refines the argument. What if disputes were design problems instead?

by Edward de Bono 1985

3.52

64 ratings

🕊️ Conflict Resolution 🎨 Design Thinking 🗺️ Mental Models 💡 Creative Thinking 🔄 Systems Thinking

Just Listen

by Mark Goulston • 2009

Most communication fails because nobody feels understood. A psychiatrist shows what to do about it.

4.06

10k+

💬 Communication Skills 🧘 Emotional Regulation 👂 Active Listening 🗣️ Difficult Conversations 🕊️ De-Escalation

Just Listen 94%

Most communication fails because nobody feels understood. A psychiatrist shows what to do about it.

by Mark Goulston 2009

4.06

10k+ ratings

💬 Communication Skills 🧘 Emotional Regulation 👂 Active Listening 🗣️ Difficult Conversations 🕊️ De-Escalation

Why Are We Yelling

by Buster Benson • 2019

Disagreements can deepen relationships once you learn to read what your anxiety is signaling.

3.60

1k+

🤝 Conflict Resolution 🧠 Cognitive Biases 💭 Emotional Awareness 🗣️ Constructive Dialogue 👁️ Perspective Taking

Why Are We Yelling 93%

Disagreements can deepen relationships once you learn to read what your anxiety is signaling.

by Buster Benson 2019

3.60

1k+ ratings

🤝 Conflict Resolution 🧠 Cognitive Biases 💭 Emotional Awareness 🗣️ Constructive Dialogue 👁️ Perspective Taking

3-D Negotiation

by David A. Lax • 2006

Most of a negotiation's outcome is determined before anyone speaks. Here is how to shape it.

3.88

4k+

🎯 Negotiation Strategy 🏗️ Deal Structuring 🤝 Integrative Bargaining 🗺️ Stakeholder Mapping 🧠 Bargaining Psychology

3-D Negotiation 93%

Most of a negotiation's outcome is determined before anyone speaks. Here is how to shape it.

by David A. Lax 2006

3.88

4k+ ratings

🎯 Negotiation Strategy 🏗️ Deal Structuring 🤝 Integrative Bargaining 🗺️ Stakeholder Mapping 🧠 Bargaining Psychology

Hostage at the Table

by George Kohlrieser • 2006

A hostage negotiator reveals your organization's most dangerous place: the conflict nobody names.

4.07

546

🔥 Conflict Resolution 🧠 Emotional Intelligence 🛡️ Psychological Safety 🤝 Negotiation Tactics 💬 Difficult Conversations

Hostage at the Table 93%

A hostage negotiator reveals your organization's most dangerous place: the conflict nobody names.

by George Kohlrieser 2006

4.07

546 ratings

🔥 Conflict Resolution 🧠 Emotional Intelligence 🛡️ Psychological Safety 🤝 Negotiation Tactics 💬 Difficult Conversations

The Discussion Book

by Stephen D. Brookfield • 2016

Fifty techniques to turn lifeless meetings into productive discussions where every voice is heard.

3.89

🗣️ Group Facilitation 📋 Meeting Management 👂 Active Listening 🧠 Critical Thinking 🤝 Consensus Building

The Discussion Book 93%

Fifty techniques to turn lifeless meetings into productive discussions where every voice is heard.

by Stephen D. Brookfield 2016

3.89

9 ratings

🗣️ Group Facilitation 📋 Meeting Management 👂 Active Listening 🧠 Critical Thinking 🤝 Consensus Building

Next-Level Negotiating

by Harvard Business Review • 2022

Negotiate the deals, career moves, and identity traps your current playbook never prepared you for.

4.23

🗣️ Negotiation Skills 📈 Career Advancement 🧠 Emotional Intelligence 🤝 Integrative Bargaining 💪 Self-Advocacy

Next-Level Negotiating 93%

Negotiate the deals, career moves, and identity traps your current playbook never prepared you for.

by Harvard Business Review 2022

4.23

22 ratings

🗣️ Negotiation Skills 📈 Career Advancement 🧠 Emotional Intelligence 🤝 Integrative Bargaining 💪 Self-Advocacy

Negotiating Rationally

by Max H. Bazerman • 1991

Cognitive biases hijack negotiations. Smart people lose deals they should win, and never see why.

3.83

317

🎯 Negotiation Strategy 🧠 Cognitive Biases 📊 Behavioral Economics 🤝 Integrative Bargaining 🎮 Game Theory

Negotiating Rationally 93%

Cognitive biases hijack negotiations. Smart people lose deals they should win, and never see why.

by Max H. Bazerman 1991

3.83

317 ratings

🎯 Negotiation Strategy 🧠 Cognitive Biases 📊 Behavioral Economics 🤝 Integrative Bargaining 🎮 Game Theory

Conflict Without Casualties

by Nate Regier • 2017

Workplace drama follows a script you didn't write. Three skills flip it into productive conflict.

3.95

143

🔄 Conflict Transformation 🏢 Workplace Dynamics 💭 Emotional Responsibility 🔁 Relational Patterns 🛡️ Psychological Safety

Conflict Without Casualties 93%

Workplace drama follows a script you didn't write. Three skills flip it into productive conflict.

by Nate Regier 2017

3.95

143 ratings

🔄 Conflict Transformation 🏢 Workplace Dynamics 💭 Emotional Responsibility 🔁 Relational Patterns 🛡️ Psychological Safety

Crucial Conversations

by Emily Gregory • 2021

Hard conversations follow a pattern. Repeatable skills for staying in dialogue when it matters most.

4.04

2k+

🗣️ Difficult Conversations 🤝 Conflict Resolution 🛡️ Psychological Safety 🔄 Feedback Culture 🧘 Emotional Regulation

Crucial Conversations 93%

Hard conversations follow a pattern. Repeatable skills for staying in dialogue when it matters most.

by Emily Gregory 2021

4.04

2k+ ratings

🗣️ Difficult Conversations 🤝 Conflict Resolution 🛡️ Psychological Safety 🔄 Feedback Culture 🧘 Emotional Regulation

Everything is Negotiable

by Gavin Kennedy • 1983

Why one-sided concessions backfire, and the simple 'if' that turns every proposal into a trade.

4.35

2k+

🎯 Negotiation Tactics 🤝 Deal-Making 🧠 Persuasion Psychology 🗣️ Assertive Communication ☮️ Conflict Resolution

Everything is Negotiable 93%

Why one-sided concessions backfire, and the simple 'if' that turns every proposal into a trade.

by Gavin Kennedy 1983

4.35

2k+ ratings

🎯 Negotiation Tactics 🤝 Deal-Making 🧠 Persuasion Psychology 🗣️ Assertive Communication ☮️ Conflict Resolution

Effective Communication

by D.K. Publishing • 2015

Speak, write, listen, negotiate: the communication skills that define effective management.

3.78

🗣️ Workplace Communication 📋 Management Skills 👂 Active Listening 🤝 Conflict Resolution 🎤 Public Speaking

Effective Communication 93%

Speak, write, listen, negotiate: the communication skills that define effective management.

by D.K. Publishing 2015

3.78

32 ratings

🗣️ Workplace Communication 📋 Management Skills 👂 Active Listening 🤝 Conflict Resolution 🎤 Public Speaking

The Art of Connection

by Michael J. Gelb • 2017

Leadership that feels like connection, not command: the learnable skills that make it real.

3.75

142

📈 Leadership Development 🤝 Interpersonal Skills 👂 Active Listening ⚖️ Conflict Resolution 🧘 Emotional Regulation

The Art of Connection 93%

Leadership that feels like connection, not command: the learnable skills that make it real.

by Michael J. Gelb 2017

3.75

142 ratings

📈 Leadership Development 🤝 Interpersonal Skills 👂 Active Listening ⚖️ Conflict Resolution 🧘 Emotional Regulation

The Good Fight

by Liane Davey • 2019

Conflict avoidance is wired in childhood. Your team pays the price. A method for rewiring it.

4.11

143

🔥 Workplace Conflict 🏢 Organizational Culture 💬 Difficult Conversations 🛡️ Psychological Safety 👥 Team Dynamics

The Good Fight 93%

Conflict avoidance is wired in childhood. Your team pays the price. A method for rewiring it.

by Liane Davey 2019

4.11

143 ratings

🔥 Workplace Conflict 🏢 Organizational Culture 💬 Difficult Conversations 🛡️ Psychological Safety 👥 Team Dynamics

Fierce Conversations

by Susan Scott • 2002

The conversation you're avoiding is costing you. Seven steps for finally having it.

4.00

11k+

🗣️ Tough Conversations ⚡ Conflict Resolution 💬 Authentic Dialogue 🧠 Emotional Intelligence 👂 Active Listening

Fierce Conversations 93%

The conversation you're avoiding is costing you. Seven steps for finally having it.

by Susan Scott 2002

4.00

11k+ ratings

🗣️ Tough Conversations ⚡ Conflict Resolution 💬 Authentic Dialogue 🧠 Emotional Intelligence 👂 Active Listening

High Conflict

by Amanda Ripley • 2021

Why some disagreements turn into unending feuds, and the specific technique that breaks the cycle.

4.26

5k+

🤝 Conflict Resolution 🧠 Social Psychology 🚩 Cognitive Biases 👥 Group Dynamics 👂 Active Listening

High Conflict 93%

Why some disagreements turn into unending feuds, and the specific technique that breaks the cycle.

by Amanda Ripley 2021

4.26

5k+ ratings

🤝 Conflict Resolution 🧠 Social Psychology 🚩 Cognitive Biases 👥 Group Dynamics 👂 Active Listening

Ask Powerful Questions

by Will Wise • 2017

The difference between a question that connects and one that corners: it starts before you speak.

3.96

487

🗣️ Communication Skills 🧭 Facilitation Skills ❓ Questioning Techniques 👂 Active Listening 🧑‍🤝‍🧑 Group Dynamics

Ask Powerful Questions 93%

The difference between a question that connects and one that corners: it starts before you speak.

by Will Wise 2017

3.96

487 ratings

🗣️ Communication Skills 🧭 Facilitation Skills ❓ Questioning Techniques 👂 Active Listening 🧑‍🤝‍🧑 Group Dynamics

The 5 Essential People Skills

by Dale Carnegie • 2004

Most people bulldoze or retreat. The five skills that put a third option on the table.

3.72

858

🗣️ Assertive Communication 💼 Workplace Communication 🤝 Conflict Resolution 🎯 Persuasion Techniques 👂 Active Listening

The 5 Essential People Skills 93%

Most people bulldoze or retreat. The five skills that put a third option on the table.

by Dale Carnegie 2004

3.72

858 ratings

🗣️ Assertive Communication 💼 Workplace Communication 🤝 Conflict Resolution 🎯 Persuasion Techniques 👂 Active Listening

The Customer Service Survival Kit

by Richard S. Gallagher • 2013

The exact words that defuse an angry customer: a frontline survival guide for the worst moments.

3.94

142

🛎️ Customer Service 😤 Difficult Customers 🧊 Conflict De-Escalation 🧠 Emotional Intelligence 💬 Workplace Communication

The Customer Service Survival Kit Summary

The Customer Service Survival Kit 93%

The exact words that defuse an angry customer: a frontline survival guide for the worst moments.

by Richard S. Gallagher 2013

3.94

142 ratings

🛎️ Customer Service 😤 Difficult Customers 🧊 Conflict De-Escalation 🧠 Emotional Intelligence 💬 Workplace Communication

Facilitating Breakthrough

by Adam Kahane • 2021

When top-down meets everyone-has-a-say, groups stall. Five paired moves that get them moving again.

3.88

156

🧭 Facilitation Methods 👥 Group Dynamics 🔄 Organizational Change ⚖️ Polarity Management 💬 Dialogue And Deliberation

Facilitating Breakthrough 93%

When top-down meets everyone-has-a-say, groups stall. Five paired moves that get them moving again.

by Adam Kahane 2021

3.88

156 ratings

🧭 Facilitation Methods 👥 Group Dynamics 🔄 Organizational Change ⚖️ Polarity Management 💬 Dialogue And Deliberation

The Art & Science of Facilitation

by Marsha Acker • 2021

Your job is process, not solutions: how to lead teams that think for themselves.

4.14

114

🌀 Agile Coaching 🤝 Team Facilitation 📋 Meeting Design 🧩 Group Dynamics ⛈️ Conflict Resolution

The Art & Science of Facilitation Summary

The Art & Science of Facilitation 93%

Your job is process, not solutions: how to lead teams that think for themselves.

by Marsha Acker 2021

4.14

114 ratings

🌀 Agile Coaching 🤝 Team Facilitation 📋 Meeting Design 🧩 Group Dynamics ⛈️ Conflict Resolution

Difficult Conversations

by Harvard Business Review • 2016

The conversations you avoid define your career. A method for starting them constructively.

3.70

366

💼 Workplace Communication 🔄 Interpersonal Dynamics 🧠 Emotional Intelligence 👂 Active Listening 🤝 Conflict Resolution

Difficult Conversations 93%

The conversations you avoid define your career. A method for starting them constructively.

by Harvard Business Review 2016

3.70

366 ratings

💼 Workplace Communication 🔄 Interpersonal Dynamics 🧠 Emotional Intelligence 👂 Active Listening 🤝 Conflict Resolution

Everything Is Workable

by Diane Musho Hamilton • 2013

A Zen teacher reveals why your worst conflicts, met with awareness, become your best growth.

3.78

279

🕊️ Conflict Resolution 🧘 Mindfulness Practice 🌑 Shadow Work 🌐 Integral Theory 🤝 Negotiation Skills

Everything Is Workable 93%

A Zen teacher reveals why your worst conflicts, met with awareness, become your best growth.

by Diane Musho Hamilton 2013

3.78

279 ratings

🕊️ Conflict Resolution 🧘 Mindfulness Practice 🌑 Shadow Work 🌐 Integral Theory 🤝 Negotiation Skills

Friend & Foe

by Adam Galinsky • 2014

Getting along and getting ahead often conflict. The evidence-based guide to doing both.

3.84

809

🏢 Organizational Behavior 🤝 Negotiation Psychology ⚡ Power Dynamics 🎭 Mixed Motives 🔒 Trust Building

Friend & Foe 93%

Getting along and getting ahead often conflict. The evidence-based guide to doing both.

by Adam Galinsky 2014

3.84

809 ratings

🏢 Organizational Behavior 🤝 Negotiation Psychology ⚡ Power Dynamics 🎭 Mixed Motives 🔒 Trust Building

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