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How to Deal With Difficult People
by Gill Hasson • 2014
Three types of difficult people, the script that disarms each, and the moment each script fails.
3.52
717
How to Deal With Difficult People Summary
How to Deal With Difficult People 97%
Three types of difficult people, the script that disarms each, and the moment each script fails.
by Gill Hasson 2014
3.52
717 ratings
Powerful Phrases for Dealing with Difficult People
by Renée Evenson • 2013
Scripted lines for tough workplace conflicts, delivered calmly without burning bridges.
3.39
1k+
Powerful Phrases for Dealing with Difficult People Summary
Powerful Phrases for Dealing with Difficult People 97%
Scripted lines for tough workplace conflicts, delivered calmly without burning bridges.
by Renée Evenson 2013
3.39
1k+ ratings
CRUCIAL CONVERSATIONS
by Joseph Grenny • 2002
Tough conversations derail when people clam up or lash out. A method for keeping them productive.
4.07
83k+
CRUCIAL CONVERSATIONS Summary
CRUCIAL CONVERSATIONS 97%
Tough conversations derail when people clam up or lash out. A method for keeping them productive.
by Joseph Grenny 2002
4.07
83k+ ratings
Managing Narcissists, Blamers, Dramatics and More...
by Mark Murphy • 2019
When blame flies or drama explodes, the exact words that keep you calm and in control.
4.07
193
Managing Narcissists, Blamers, Dramatics and More... Summary
Managing Narcissists, Blamers, Dramatics and More... 97%
When blame flies or drama explodes, the exact words that keep you calm and in control.
by Mark Murphy 2019
4.07
193 ratings
Power of a Positive No
by William Ury • 2007
Why your no gets ignored: connecting it to a bigger yes makes boundaries hold.
4.00
4k+
Power of a Positive No Summary
Power of a Positive No 97%
Why your no gets ignored: connecting it to a bigger yes makes boundaries hold.
by William Ury 2007
4.00
4k+ ratings
Just Listen
by Mark Goulston • 2009
Most communication fails because nobody feels understood. A psychiatrist shows what to do about it.
4.06
10k+
Just Listen Summary
Just Listen 97%
Most communication fails because nobody feels understood. A psychiatrist shows what to do about it.
by Mark Goulston 2009
4.06
10k+ ratings
How to Have That Difficult Conversation You've Been Avoiding with your Spouse, Adult Child, Boss, Coworker, Best Friend, Parent, or Someone You're Dating
by Henry Cloud • 2003
Turn the conversation you have been avoiding into the one that saves the relationship.
3.99
1k+
How to Have That Difficult Conversation You've Been Avoiding with your Spouse, Adult Child, Boss, Coworker, Best Friend, Parent, or Someone You're Dating Summary
How to Have That Difficult Conversation You've Been Avoiding with your Spouse, Adult Child, Boss, Coworker, Best Friend, Parent, or Someone You're Dating 97%
Turn the conversation you have been avoiding into the one that saves the relationship.
by Henry Cloud 2003
3.99
1k+ ratings
Resolving Conflicts at Work
by Kenneth Cloke • 2011
Workplace conflict isn't the problem. Ten strategies for finding the real one hiding underneath.
3.79
132
Resolving Conflicts at Work Summary
Resolving Conflicts at Work 96%
Workplace conflict isn't the problem. Ten strategies for finding the real one hiding underneath.
by Kenneth Cloke 2011
3.79
132 ratings
Working with Difficult People
by Amy Cooper Hakim • 1990
How to disarm the ten types of difficult coworkers and keep your sanity intact.
3.24
190
Working with Difficult People Summary
Working with Difficult People 96%
How to disarm the ten types of difficult coworkers and keep your sanity intact.
by Amy Cooper Hakim 1990
3.24
190 ratings
The 5 Essential People Skills
by Dale Carnegie • 2004
Most people bulldoze or retreat. The five skills that put a third option on the table.
3.72
858
The 5 Essential People Skills Summary
The 5 Essential People Skills 96%
Most people bulldoze or retreat. The five skills that put a third option on the table.
by Dale Carnegie 2004
3.72
858 ratings
Dealing with Difficult People
by Roy Lilley • 2001
Seven types of difficult people, one playbook. Spot the pattern, tailor the response, end the drama.
3.24
566
Dealing with Difficult People Summary
Dealing with Difficult People 96%
Seven types of difficult people, one playbook. Spot the pattern, tailor the response, end the drama.
by Roy Lilley 2001
3.24
566 ratings
Your Perfect Right
by Robert Alberti • 1970
How to say what you need, refuse what you don't, and keep the relationship intact.
3.68
623
Your Perfect Right Summary
Your Perfect Right 96%
How to say what you need, refuse what you don't, and keep the relationship intact.
by Robert Alberti 1970
3.68
623 ratings
Crucial Conversations
by Emily Gregory • 2021
Hard conversations follow a pattern. Repeatable skills for staying in dialogue when it matters most.
4.04
2k+
Crucial Conversations Summary
Crucial Conversations 96%
Hard conversations follow a pattern. Repeatable skills for staying in dialogue when it matters most.
by Emily Gregory 2021
4.04
2k+ ratings
Coping with Difficult People
by Robert M. Bramson • 1981
Difficult people fall into types. What drives each one, and the exact moves that defuse them.
3.77
661
Coping with Difficult People Summary
Coping with Difficult People 96%
Difficult people fall into types. What drives each one, and the exact moves that defuse them.
by Robert M. Bramson 1981
3.77
661 ratings
Difficult Conversations
by Douglas Stone • 1999
Every argument has three hidden layers. Stop debating the surface; learn which one actually matters.
4.07
20k+
Difficult Conversations Summary
Difficult Conversations 96%
Every argument has three hidden layers. Stop debating the surface; learn which one actually matters.
by Douglas Stone 1999
4.07
20k+ ratings
Talking to Crazy
by Mark Goulston • 2015
When they dig in, lean in. A psychiatrist's counterintuitive guide to disarming irrational people.
3.92
2k+
Talking to Crazy Summary
Talking to Crazy 96%
When they dig in, lean in. A psychiatrist's counterintuitive guide to disarming irrational people.
by Mark Goulston 2015
3.92
2k+ ratings
Fierce Conversations
by Susan Scott • 2002
The conversation you're avoiding is costing you. Seven steps for finally having it.
4.00
11k+
Fierce Conversations Summary
Fierce Conversations 96%
The conversation you're avoiding is costing you. Seven steps for finally having it.
by Susan Scott 2002
4.00
11k+ ratings
Connect
by David L. Bradford • 2021
Polite is not close. The skills that bridge that gap, from Stanford's most sought-after course.
4.07
2k+
Connect Summary
Connect 96%
Polite is not close. The skills that bridge that gap, from Stanford's most sought-after course.
by David L. Bradford 2021
4.07
2k+ ratings
Why Are We Yelling
by Buster Benson • 2019
Disagreements can deepen relationships once you learn to read what your anxiety is signaling.
3.60
1k+
Why Are We Yelling Summary
Why Are We Yelling 96%
Disagreements can deepen relationships once you learn to read what your anxiety is signaling.
by Buster Benson 2019
3.60
1k+ ratings
Assertiveness
by Judy Murphy • 2011
Say no. Ask for what you want. Push back. Do it all without losing anyone's respect.
3.8
733
Assertiveness Summary
Assertiveness 96%
Say no. Ask for what you want. Push back. Do it all without losing anyone's respect.
by Judy Murphy 2011
3.8
733 ratings
The Power of E.Q.
by Patrick King • 2023
How to read a room, say no cleanly, and apologize so it sticks.
4.25
52
The Power of E.Q. Summary
The Power of E.Q. 96%
How to read a room, say no cleanly, and apologize so it sticks.
by Patrick King 2023
4.25
52 ratings
The Good Fight
by Liane Davey • 2019
Conflict avoidance is wired in childhood. Your team pays the price. A method for rewiring it.
4.11
143
The Good Fight Summary
The Good Fight 96%
Conflict avoidance is wired in childhood. Your team pays the price. A method for rewiring it.
by Liane Davey 2019
4.11
143 ratings
Conflict Without Casualties
by Nate Regier • 2017
Workplace drama follows a script you didn't write. Three skills flip it into productive conflict.
3.95
143
Conflict Without Casualties Summary
Conflict Without Casualties 96%
Workplace drama follows a script you didn't write. Three skills flip it into productive conflict.
by Nate Regier 2017
3.95
143 ratings
Getting Past No
by William Ury • 1991
Push a stubborn counterpart and they dig in harder. Five counterintuitive moves that earn agreement.
3.99
7k+
Getting Past No Summary
Getting Past No 96%
Push a stubborn counterpart and they dig in harder. Five counterintuitive moves that earn agreement.
by William Ury 1991
3.99
7k+ ratings
Conversationally Speaking
by Alan Garner • 1980
Social ease isn't a gift; it's learnable. The drills that replace awkwardness with connection.
3.89
1k+
Conversationally Speaking Summary
Conversationally Speaking 96%
Social ease isn't a gift; it's learnable. The drills that replace awkwardness with connection.
by Alan Garner 1980
3.89
1k+ ratings
Interpersonal Edge
by Daneen Skube • 2006
A single method for getting heard and turning adversaries into allies, in every relationship.
3.38
8
Interpersonal Edge Summary
Interpersonal Edge 96%
A single method for getting heard and turning adversaries into allies, in every relationship.
by Daneen Skube 2006
3.38
8 ratings
Hostage at the Table
by George Kohlrieser • 2006
A hostage negotiator reveals your organization's most dangerous place: the conflict nobody names.
4.07
546
Hostage at the Table Summary
Hostage at the Table 96%
A hostage negotiator reveals your organization's most dangerous place: the conflict nobody names.
by George Kohlrieser 2006
4.07
546 ratings
How to Hug a Porcupine
by June Eding • 2009
Some people wear armor everywhere. How to reach the person inside.
3.09
3k+
How to Hug a Porcupine Summary
How to Hug a Porcupine 95%
Some people wear armor everywhere. How to reach the person inside.
by June Eding 2009
3.09
3k+ ratings
People Games
by Min Liu • 2016
Guilt trips, fake logic, victim acts: ten power plays and the one deflection that stops them all.
3.57
256
People Games Summary
People Games 95%
Guilt trips, fake logic, victim acts: ten power plays and the one deflection that stops them all.
by Min Liu 2016
3.57
256 ratings
Improve Your People Skills
by Patrick King • 2017
The secret to people skills: figure out what people want and give it to them first.
3.86
266
Improve Your People Skills Summary
Improve Your People Skills 95%
The secret to people skills: figure out what people want and give it to them first.
by Patrick King 2017
3.86
266 ratings
The Art of Everyday Assertiveness
by Patrick King • 2018
Counter-moves for emotional blackmail, guilt, and the daily drills that make saying no feel natural.
3.94
540
The Art of Everyday Assertiveness Summary
The Art of Everyday Assertiveness 95%
Counter-moves for emotional blackmail, guilt, and the daily drills that make saying no feel natural.
by Patrick King 2018
3.94
540 ratings
Understanding Other People
by Beverly D. Flaxington • 2009
You don't see people. You see your own history projected onto them. How to clear the lens.
3.74
372
Understanding Other People Summary
Understanding Other People 95%
You don't see people. You see your own history projected onto them. How to clear the lens.
by Beverly D. Flaxington 2009
3.74
372 ratings
The Customer Service Survival Kit
by Richard S. Gallagher • 2013
The exact words that defuse an angry customer: a frontline survival guide for the worst moments.
3.94
142
The Customer Service Survival Kit Summary
The Customer Service Survival Kit 95%
The exact words that defuse an angry customer: a frontline survival guide for the worst moments.
by Richard S. Gallagher 2013
3.94
142 ratings
Intimate Conversations
by Don Gabor • 2013
Scripts for the conversations that save friendships, deepen love, and raise confident kids.
3.00
3
Intimate Conversations Summary
Intimate Conversations 95%
Scripts for the conversations that save friendships, deepen love, and raise confident kids.
by Don Gabor 2013
3.00
3 ratings
Active Listening Techniques
by Nixaly Leonardo • 2020
The 30-tool method for hearing what people actually mean, not just what they say.
3.73
329
Active Listening Techniques Summary
Active Listening Techniques 95%
The 30-tool method for hearing what people actually mean, not just what they say.
by Nixaly Leonardo 2020
3.73
329 ratings
5 Types of People Who Can Ruin Your Life
by Bill Eddy • 2018
The ten percent who escalate every conflict. Spot them, manage them, protect yourself.
3.88
2k+
5 Types of People Who Can Ruin Your Life Summary
5 Types of People Who Can Ruin Your Life 95%
The ten percent who escalate every conflict. Spot them, manage them, protect yourself.
by Bill Eddy 2018
3.88
2k+ ratings
How to Talk to Anyone at Work
by Leil Lowndes • 2018
72 workplace scripts: how to enter a room, handle a micromanager, and defuse any complainer.
3.54
360
How to Talk to Anyone at Work Summary
How to Talk to Anyone at Work 95%
72 workplace scripts: how to enter a room, handle a micromanager, and defuse any complainer.
by Leil Lowndes 2018
3.54
360 ratings
How to Work with (Almost) Anyone
by Michael Bungay Stanier • 2023
One conversation, a handful of questions: how to design safe, thriving working relationships.
3.50
794
How to Work with (Almost) Anyone Summary
How to Work with (Almost) Anyone 95%
One conversation, a handful of questions: how to design safe, thriving working relationships.
by Michael Bungay Stanier 2023
3.50
794 ratings
The Disease to Please
by Harriet B. Braiker • 2000
Why needing everyone's approval works like an addiction, and the protocol for breaking free.
3.89
2k+
The Disease to Please Summary
The Disease to Please 95%
Why needing everyone's approval works like an addiction, and the protocol for breaking free.
by Harriet B. Braiker 2000
3.89
2k+ ratings
Feeling Good Together
by David D. Burns • 2008
You're secretly causing the fights you hate. The exact communication fixes that break the cycle.
4.19
1k+
Feeling Good Together Summary
Feeling Good Together 95%
You're secretly causing the fights you hate. The exact communication fixes that break the cycle.
by David D. Burns 2008
4.19
1k+ ratings
4 Essential Keys to Effective Communication in Love, Life, Work--Anywhere!
by Bento C. Leal III • 2017
Communication that skips the blame, builds connection, and works anywhere. Master it in twelve days.
3.81
2k+
4 Essential Keys to Effective Communication in Love, Life, Work--Anywhere! Summary
4 Essential Keys to Effective Communication in Love, Life, Work--Anywhere! 95%
Communication that skips the blame, builds connection, and works anywhere. Master it in twelve days.
by Bento C. Leal III 2017
3.81
2k+ ratings
Living with the Passive-Aggressive Man
by Scott Wetzler • 1992
How to spot the hidden anger, stop the push-pull, and set limits that end the game.
4.02
349
Living with the Passive-Aggressive Man Summary
Living with the Passive-Aggressive Man 95%
How to spot the hidden anger, stop the push-pull, and set limits that end the game.
by Scott Wetzler 1992
4.02
349 ratings
Couple Skills
by Matthew McKay • 1994
Skills, not soulmates: the listening, asking, and cooling-down tools that make a relationship work.
3.93
352
Couple Skills Summary
Couple Skills 95%
Skills, not soulmates: the listening, asking, and cooling-down tools that make a relationship work.
by Matthew McKay 1994
3.93
352 ratings
Smart Talk
by Lisa B. Marshall • 2013
From handshakes to hard conversations: the skills that get you past awkward and into influence.
3.77
265
Smart Talk Summary
Smart Talk 95%
From handshakes to hard conversations: the skills that get you past awkward and into influence.
by Lisa B. Marshall 2013
3.77
265 ratings
The Elevated Communicator
by Maryanne O'Brien • 2021
Four communication styles shape every conversation at work. Learn to adapt without losing yourself.
3.65
266
The Elevated Communicator Summary
The Elevated Communicator 95%
Four communication styles shape every conversation at work. Learn to adapt without losing yourself.
by Maryanne O'Brien 2021
3.65
266 ratings
The Joy of Being Selfish
by Michelle Elman • 2021
What if putting yourself first was the most generous move? Boundaries without the guilt spiral.
4.18
2k+
The Joy of Being Selfish Summary
The Joy of Being Selfish 95%
What if putting yourself first was the most generous move? Boundaries without the guilt spiral.
by Michelle Elman 2021
4.18
2k+ ratings
The 3rd Alternative
by Stephen R. Covey • 2011
Compromise is failure. A collaborative method for building answers neither side imagined.
4.08
2k+
The 3rd Alternative Summary
The 3rd Alternative 95%
Compromise is failure. A collaborative method for building answers neither side imagined.
by Stephen R. Covey 2011
4.08
2k+ ratings
Ask a Manager
by Alison Green • 2018
Every workplace problem is a conversation you are avoiding. Here is exactly what to say.
3.91
2k+
Ask a Manager Summary
Ask a Manager 95%
Every workplace problem is a conversation you are avoiding. Here is exactly what to say.
by Alison Green 2018
3.91
2k+ ratings
Say What You Mean
by Oren Jay Sofer • 2018
Mindfulness meets communication: stay present, speak from needs, and listen without defensiveness.
4.14
4k+
Say What You Mean Summary
Say What You Mean 95%
Mindfulness meets communication: stay present, speak from needs, and listen without defensiveness.
by Oren Jay Sofer 2018
4.14
4k+ ratings
Surrounded by Energy Vampires
by Thomas Erikson • 2023
The six personality types that drain your energy, and the communication tactics that disarm them.
3.51
1k+
Surrounded by Energy Vampires Summary
Surrounded by Energy Vampires 95%
The six personality types that drain your energy, and the communication tactics that disarm them.
by Thomas Erikson 2023
3.51
1k+ ratings
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